Concierge Assistant

Who We Are

You are a key member of the Office Experience and Events team responsible for the staff and visitor experience of the office. Serving as the first point of contact for clients and visitors to BCGs Brooklyn office, the Concierge Assistant is valued as the Chief of First Impressions. In addition, you will provide support to the broader Office Experience and Events Team, especially during peak times for internal and client-facing events as well as perform general office tasks as necessary.

You're good at:

• Demonstrating critical thinking and interpersonal skills in a fast-paced environment
• Demonstrating a high standard of hospitality by providing guidance to colleagues, clients, and visitors in a concierge setting, rather than that of a traditional reception desk
• Acting as a central point of contact for office- and neighborhood-related needs and inquiries
• Prioritizing competing demands on your time and attention with professionalism, efficiency, and composure
• Demonstrating sound judgment and upholding policy and procedure in ambiguous situations
• Flexibly moving between proactive and reactive approaches, with the ability to create or improve processes for smoother solutions and better results

What You'll Do

• Greet and assist employees, clients, and visitors, ensuring a seamless and welcoming experience

• Monitor visitor access, manage security badge distribution, and maintain guest lists

• Reinforce security and access protocols, liaise with building management and security team

• Respond to inquiries, provide guidance on navigating the space, and facilitate office and room booking requests

• Support catering coordination, including researching vendors, placing orders, and setting up/breaking down food and beverages for meetings, events, and office lunch

• Assist with meeting and event logistics, including room setup, basic IT/AV needs, and vendor coordination

• Manage office supplies and mail distribution, escalating maintenance and IT issues as necessary

• Support office-wide communications

• Provide additional on-site support during key meetings and internal events

• Support maintenance of office common areas, pantries, and meeting spaces

• Perform additional projects or tasks as assigned or required

What You'll Bring

• Passion for hospitality and making guests and colleagues feel welcome

• High emotional intelligence, patience, and ability to stay service-oriented and composed under pressure

• Bachelors degree, or equivalent experience

• 1 3 years of experience in a professional or customer service environment concierge or hospitality experience preferred

• Strong organizational and process management skills

• Ability to prioritize and multi-task in a fast-paced environment

• Proficiency in Microsoft tools (Powerpoint, Excel, Outlook)

• Ability to spend significant time walking and standing and lift packages and equipment up to 40lbs.

Who You'll Work With

The BKN Office Experience and Events Team is the backbone of the Brooklyn Office, providing support through Concierge, Meeting Support, Affiliation, and Facilities roles, and partnering with other business services functions including HR, Talent Acquisition, and Administrative Services. This role reports to the Office Experience and Events Manager

Additional info

This role currently requires 5 days a week in office presence. This in-office plan allows for critically important learning, collaboration, and networking with our colleagues.

This role is overtime eligible and occasionally requires after-hours support for meetings and events.

Compensation Information:

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCGs Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below.

Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCGs Profit Sharing and Retirement Fund ( PSRF ), and a market leading benefits package described below.

We expect total annualized compensation for New York City-based employees to be approximately the following:

• Base salary between $56,000- $62,000 (USD) ; placement within this range will vary based on experience and skill level

• Annual discretionary performance bonus between 0-12%

• 5% Profit Sharing Retirement Fund ( PSRF ) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period

• First year annualized target total compensation: $59,360 - $65,720 (USD)

At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees and their eligible family members.* Thats zero dollars in premiums taken from employee paychecks.

All of our plans provide best in class coverage:

• Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children
• Low $5 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs
• Dental coverage, including up to $5,000 (USD) in orthodontia benefits
• Vision insurance with coverage for both glasses and contact lenses annually
• Reimbursement for gym memberships and other fitness activities
• Fully vested retirement contributions made annually, whether you contribute or not
• Generous paid time off including vacation, holidays, and annual office closure between Christmas and New Years
• Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement

*Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.
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