Front Desk Associate I

Description

Front Desk Associate I

Location: Breckenridge, CO

Position Type: Full-Time

Compensation: $22.75 - $26.13/hour DOE

About the Role:

Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, you'll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guest's stay as memorable as the peaks they came to explore!

Key Responsibilities:

• Execute flawless check-in/check-out procedures for owners and guests
• Serve as resort concierge for dining, activities, and local recommendations
• Handle reservation modifications and ownership inquiries
• Coordinate daily arrivals/departures with Housekeeping and Engineering
• Maintain accurate guest folios and night audit documentation
• Operate resort telephone system and switchboard
• Enforce resort policies with professionalism
• Resolve guest concerns per "End of the Line" service philosophy
• Maintain pristine front desk and retail areas

Requirements:

• Minimum 1 year customer service experience in hospitality or related field
• Professional communication skills (verbal and written)
• Proficiency with Microsoft Office and property management systems
• Ability to lift 50 pounds for luggage assistance

Preferred Qualifications:

• Associate's degree in hospitality management or related field
• Previous front desk experience in upscale resort environment
• Bilingual capabilities

Career Advancement: Our structured Front Desk Associate Program offers clear progression to FDA II ($24.00 - $27.63/hour DOE) with demonstrated mastery of:

• Expert-level operation of TSW reservation system
• Lightspeed POS system administration
• Market/Grand Essentials inventory management
• Complex folio reconciliation
• Shift-4 reporting procedures
• Basic security protocol implementation
• Manager-on-Duty responsibilities
• Escalated conflict resolution
• Post-stay survey analysis and response
• Consistent service standards across BGV properties
• Parking enforcement procedures
• Escape room operations
• New hire onboarding support
• Ongoing staff training facilitation
• Process improvement initiatives
• Promotion eligibility requires 90 days of consistent performance and supervisor recommendation

Compensation & Benefits:

• Competitive hourly wage plus uncapped commission
• Career growth opportunities
• Group life insurance Health, vision, and dental insurance plans
• Retirement plan
• Biannual performance bonuses
• Employee Wellness programs to support physical and mental health
• Lifestyle perks: ski/rec center pass loan programs, event tickets, lodging discounts

About Our Company: Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

Applications will be accepted until July 28, 2025.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.