Front Desk Agent

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Record reservations received verbally or in writing and enter them into the hotel computer system.
Quote rates and room availability according to established procedures.
Process and cancel reservations following appropriate procedures.
Answer telephones promptly and route calls or provide assistance to callers.
Provide prompt, accurate, and efficient check-in, check-out, and reservation services.
Inform guests of required information and answer questions about the resort and local area.
Communicate and coordinate with coworkers, supervisors, and managers in all departments.
Process accurate cash and credit card transactions.
Promote the hotel/casino and its services and facilities.
Work closely with Housekeeping, Group Sales, and VIP Services to meet guest needs.
High School Diploma or GED.
1 month of guest service experience.
Working knowledge of Microsoft Office products.
Basic written, communication, and computer skills.
Ability to handle cash and credit card transactions accurately.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Ability to lift up to 50 lbs. and stand for long periods.
Availability to work varied shifts, including weekends and holidays.