Server

Waldorf Astoria New York
New York, New York
Full Time

Email Address

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Required Years of Experience

2 years

Job Details

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking a Server to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

As a Server at Waldorf Astoria New York, you will be responsible for providing exceptional service to guests, delivering food and beverages with impeccable attention to detail in line with the hotels goal of achieving Forbes 5-Star and Michelin star aspirations. Your role is pivotal in creating an extraordinary dining experience, anticipating guests' needs, and offering personalized service that makes them feel valued. You will engage with guests in a refined and genuine manner, ensuring each interaction is thoughtful and memorable. Your attention to detail, along with your ability to seamlessly deliver anticipatory service, will contribute to the restaurants reputation for exceptional hospitality and luxury service standards.

What will I be doing?

As a Server, you would be responsible for performing the following tasks to the highest standards:

Greet guests warmly, using their names whenever possible, and engage with them in a manner that reflects the refined standards of the restaurant.
Respond to guest requests promptly and efficiently, ensuring a personalized and attentive service experience.
Demonstrate a genuine sense of interest in guests' needs, providing expert recommendations and creating a memorable dining experience.
Maintain in-depth knowledge of the menu, daily specials, and restaurant promotions to provide accurate information and enhance the guest experience.
Take food and beverage orders, input orders into the point-of-sale system, and ensure that all details are accurately captured.
Retrieve and deliver food and beverages in a timely manner, ensuring that each order is presented to the highest standards of quality and presentation.
Monitor guest satisfaction throughout the meal, addressing any concerns or needs promptly and with a positive attitude.
Serve alcoholic and non-alcoholic beverages in compliance with all federal, state, local, and company regulations.
Keep your station well-stocked with necessary supplies to ensure a smooth service.
Clearing and cleaning tables throughout the meal service, ensuring each table is prepared for the next guest with meticulous attention to detail and a seamless transition.

The rate of pay for this role is $16.5000 - $21.2488 and is based on applicable and specialized experience.

Qualifications - External

What are we looking for?

We are looking for a Server who is passionate about delivering an exceptional dining experience and aligned with our commitment to achieving Forbes 5-Star and Michelin star standards. This role requires someone with a refined understanding of high-end service, anticipatory hospitality, and a genuine interest in fine dining. The ideal candidate will bring both knowledge and enthusiasm to the table, engaging guests with a thoughtful and professional approach, ensuring every guest feels valued, and enhancing their dining experience through impeccable service.

The ideal candidate will possess the following qualifications:

Proven experience as a server, preferably in a Michelin-star or Forbes 5-Star restaurant.
Previous experience serving at a restaurant with a tasting menu is preferred.
Knowledge of luxury food and beverage standards, ensuring the highest level of service and presentation.
A passion for providing exceptional service, with the ability to engage with guests in a refined and professional manner.
Strong customer service skills, including the ability to anticipate and fulfill guest needs with a genuine sense of interest.
Ability to work efficiently in a fast-paced environment while maintaining impeccable attention to detail.
Excellent communication skills and a team player mentality.
Must possess a valid Food Handler Card and Alcohol Awareness Training (e.g., TIPS, ServSafe Alcohol) prior to being offered the position
Ability to work flexible hours, including nights, weekends, and holidays as needed.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.
Integrity - We do the right thing, all the time.
Leadership - We're leaders in our industry and in our communities.
Teamwork - We're team players in everything we do.
Ownership - We're the owners of our actions and decisions.
Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

Quality
Productivity
Dependability
Customer Focus
Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

The Benefits Hilton is proud to have an award-winning workplace culture ranking #1 World's Best Workplace by Great Place To Work & Fortune We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

Access to your pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental Health Resources
Best-in-Class Paid Time Off (PTO)
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
Career growth and development
Team Member Resource Groups
Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment.

Compensation Details

Compensation: Hourly ($16.50 - $21.24)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts, Wellness Program, Global travel discounts

Required Skills

Ability to Create Memorable Experiences

Passion for Fine Dining

Strong interpersonal skills

Understanding of High End Service

Ability to Handle High Pressure Situations

Ability to Work Efficiently in a Fast Paced Environment

Attention to Guest Satisfaction

Ability to Engage Guests Thoughtfully

Ability to Work Collaboratively With a Team

Commitment to Luxury Service Standards

Adaptability to Changing Environments