Salary Not Available
Position range in Cape Coral-Fort Myers, FL Metropolitan Statistical Area $30k - $35k Per Year
Hotel Front Desk Agent
McKibbon Hospitality
Occupation: Hotel, Motel, and Resort Desk Clerks
Location: Fort Myers, FL - 33966
Positions available: 1
Job #: ...22
Source: McKibbon Hospitality
Posted: 7/23/2025
Web Site: www.mckibbon.com
Job Type: Full Time (30 Hours or More)
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
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Work Onsite
Full Time
Schedule
Full Time
Job Description Help for Job Description. Opens a new window.
Job Description
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2960 Colonial Boulevard, Florida 33966
United States
What Makes a McKibbon Front Desk Agent?
The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
A Day in the Life:
* You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
* You will maintain positive guest relations at all times.
* You will resolve guest complaints and ensure guest satisfaction.
* You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
* You will process all guest check-ins, and verify registration information with the guest.
* You will handle overbooked or 'walked' guests.
* You will accept and record wake-up call requests.
* You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* You will resolve discrepancies on the room status report with housekeeping.
* You will train with and learn Food and Beverage operations to fill in as needed.
Additional Information Help for Additional Information. Opens a new window.
Additional Information
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Requirements: * Previous experience working as a front desk agent or in a similar role * A high school diploma or equivalent vocational training certificate * Experience working at a hotel establishment (highly desired) * Proficiency with computers * Basic math skills * The ability to provide excellent customer service and maintain a professional demeanor at all times * The ability to input and access information in the property management system and/or points-of-sale system Ideal Skills & Qualities: * Great verbal and written communication skills * The ability to create a fun and supportive working environment Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: * Comprehensive benefits package including medical, dental, and vision * Life insurance * Pet Insurance * Short and long-term disability * Paid time off and holidays * Tuition assistance Financial & Occupational Wellness: All Associates * Competitive Compensation with incentives (incentives vary by position) * 401K Savings Plan with 50% matching funds * Associate referral program * Brand and company training classes, workshop
Visit the Employer site for more details
Help for Employer Information. Opens a new window.
Position range in Cape Coral-Fort Myers, FL Metropolitan Statistical Area $30k - $35k Per Year
Hotel Front Desk Agent
McKibbon Hospitality
Occupation: Hotel, Motel, and Resort Desk Clerks
Location: Fort Myers, FL - 33966
Positions available: 1
Job #: ...22
Source: McKibbon Hospitality
Posted: 7/23/2025
Web Site: www.mckibbon.com
Job Type: Full Time (30 Hours or More)
Job Requirements and Properties Help for Job Requirements and Properties. Opens a new window.
Job Requirements and Properties
Help for Job Requirements and Properties. Opens a new window.
Work Onsite
Full Time
Schedule
Full Time
Job Description Help for Job Description. Opens a new window.
Job Description
Help for Job Description. Opens a new window.
2960 Colonial Boulevard, Florida 33966
United States
What Makes a McKibbon Front Desk Agent?
The front desk agent is often the first person to interact with guests. As the friendly face of the property, the front desk agent has a relatable personality and a great desire to work with people. You are responsible for communicating in a welcoming and efficient manner, while ensuring that guests' needs are properly addressed.
A Day in the Life:
* You will anticipate guests' needs, respond promptly and acknowledge all guests in a timely manner.
* You will maintain positive guest relations at all times.
* You will resolve guest complaints and ensure guest satisfaction.
* You will maintain a complete knowledge of: hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.
* You will process all guest check-ins, and verify registration information with the guest.
* You will handle overbooked or 'walked' guests.
* You will accept and record wake-up call requests.
* You will communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
* You will resolve discrepancies on the room status report with housekeeping.
* You will train with and learn Food and Beverage operations to fill in as needed.
Additional Information Help for Additional Information. Opens a new window.
Additional Information
Help for Additional Information. Opens a new window.
Requirements: * Previous experience working as a front desk agent or in a similar role * A high school diploma or equivalent vocational training certificate * Experience working at a hotel establishment (highly desired) * Proficiency with computers * Basic math skills * The ability to provide excellent customer service and maintain a professional demeanor at all times * The ability to input and access information in the property management system and/or points-of-sale system Ideal Skills & Qualities: * Great verbal and written communication skills * The ability to create a fun and supportive working environment Perks & Benefits Beyond the Basics: We know that hospitality starts from within, and that's why we value the employee experience as much as we value our guests' experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that's equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: Full Time Associates: * Comprehensive benefits package including medical, dental, and vision * Life insurance * Pet Insurance * Short and long-term disability * Paid time off and holidays * Tuition assistance Financial & Occupational Wellness: All Associates * Competitive Compensation with incentives (incentives vary by position) * 401K Savings Plan with 50% matching funds * Associate referral program * Brand and company training classes, workshop
Visit the Employer site for more details
Help for Employer Information. Opens a new window.
Job ID: 486666602
Originally Posted on: 7/24/2025
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