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Front Desk Agent

Hyatt Vacation Club at Sunset Harbor

200 Sunset Lane

Key West, FL 33040

Time-Share with 40 Units

Managed By Hyatt Vacation Ownership

Full-Time

Hourly Rate: $20.80

Are you looking for a place where meaningful moments are made together?

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Shift: Seasonal-Part Time; Mid- Shift 12pm-6:00pm; must be available to work week days (Monday- Friday) and holidays.

Where great benefits lead to a life fulfilled.

Competitive Pay

Travel discounts

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perks

Free on-site parking

Discounted shoes through Shoes for Crews twice per year (Engineering)

Quarterly celebrations, Associate Appreciation Week, Employee of the Quarter

As a Guest Services Agent, a typical day will include:

Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.

Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.

Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)

Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.

Answers telephone calls and routes calls to the proper department as applicable.

May be asked to assist with bellman and runner duties depending on facility or location.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Guest Services Agent at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Specific job duties may differ by property, size of team, or facility.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

Posted July 18, 2025

8

Hyatt Vacation Club at Sunset Harbor

A relaxing Key West escape.

With a coveted location in the heart of Old Town and magnificent views of the Gulf of Mexico, Sunset Harbor is the ultimate island retreat. Mere minutes from iconic area attractions, it's also a haven for relaxation with its tranquil pool and whirlpool spa. And with our Inspired Experiences program, you can leave Key West feeling fulfilled.

Off-site, vacationers can embrace the tropical destination by lazing on one of the stunning beaches or cruising around on a bicycle or scooter. Famed Duval Street and Mallory Square are nearby, and perfect for people-watching or joining the crowds to view the sunset. Regardless of how you define paradise, Sunset Harbor helps you experience it to the fullest.