Guest Services Coordinator

Natural Retreats is hiring a full-time Guest Services Coordinator to join our Park City, UT team! The Guest Services Coordinator functions as one of the primary interfaces with all guests upon arrival. This position addresses guest requests throughout their stay, ensures that all guests have accurate information, and that all homes are guest ready. Come join the best luxury vacation rental management company!

COMPENSATION:
$21 - $23 per hour dependent upon experience .

BENEFITS & PTO: Natural Retreats contributes to both employee and dependent premiums !

• 15 vacation days
• 9 holidays
• 7 sick days
• 5 NR Days with a $1,500 allowance to book a NR vacation home!
• Maternity AND Paternity Leave
• Medical (Traditional PPO-style plans and High Deductible Plan w/ HSA)
• Dental
• Vision
• Flexible Spending Accounts (medical and dependent care)
• 401K retirement plan options with 3.5% company match
• Short and Long Term Disability Insurance (100% company paid)
• Basic Life Insurance Policy of $50,000 (100% company paid)
• Supplemental Life Insurance (Employee, Spouse, Child)
• Cell phone

ESSENTIAL FUNCTIONS:

• Act as a brand ambassador, promoting Park City Natural Retreats and all NR locations and services to guests and colleagues alike.
• Ensure that all guests and owners receive amazing customer service in all aspects of their stay from arrival through to their departure.
• Communicate with guests and owners on the phone and electronically.
• Perform scheduled contacts for guests as well as continual outreach to our guests before, during and after their stay.
• Schedule all arrangements for guests with preferred vendors and prepare check-in packets for arrivals.
• Perform complete home inspections prior to guest arrival to ensure accommodation is prepared to Natural Retreats standards.
• Process work orders for maintenance and housekeeping issues and follow through to ensure that all work orders are completed.
• Perform complete inspections following guest departures to ensure no damage to property has occurred and work with Guest Services Manager and the General Manager to rectify any issues encountered.
• Assist with the general administration of the office and other duties assigned by management.
• Report guest incidental charges (lost keys, phone use, deliveries, etc.) to the Guest Services Manager.
• Obtain and maintain detailed knowledge of property inventory, location, amenities etc.

EXPERIENCE AND SKILLS:

REQUIRED

• Proficiency in Microsoft Office Suite
• Strong organizational skills
• Excellent communication skills, both verbal and written
• Valid drivers license with good driving record and 3+ years driving experience - will be operating company vehicles
• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Ability to work independently and as a team
• Outstanding customer service
• Ability effectively prioritize and execute tasks in a fast-paced environment
• Ability to lift 25 lbs. and be active up to 80% of the workday
  

DESIRED

• Experience in hospitality, property management, and/or hotels

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a full-time position , and the hours are subject to change and will vary based on occupancy, arrivals, and departures. Due to the nature of the job, the Team Member is required to be flexible with his/her hours. Weekends and holidays are busy and generally required and considered working days with guest arrivals and departures. Guests can arrive at unpredictable times, and the Team Member should always be available in case of emergency, which includes evenings and on-call hours. Exact daily schedules may vary and will be subject to change.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to ....

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.