Guest Service Attendant

Wickenburg Ranch Golf & Social Club is excited to announce the exceptional career opportunity of Guest Services Attendant. Qualified candidates will thrive in a hospitality environment and be highly focused on providing superior service to the clubs managed by Troon. This vital role will serve as a direct report to the Head Professional.

Key Responsibilities of the Guest Services Attendant:

• Assists with the overall upkeep of the clubhouse, cart storage area and parking lot.
  
• Assists in the setup and execution of golf tournaments and outings.
  
• Provides sincere and courteous service to all guests with items such as bag handling and club cleaning.
  
• Maintains the cart staging area in a neat and orderly fashion, including the podium and bag drop area.
  
• Maintains the cart storage area and cart wash down area in a neat, clean and orderly condition.
  
• Prepares golf carts for play following the standards of Troon Golf.
  
• Assists in educating players regarding course policy, current cart policy, speed of play and so forth.
  
• Assists players by changing their golf spikes, if needed.
  
• Performs range maintenance such as: presenting practice facility with practice balls, bag stands, den caddies and/or ball pyramids, and maintains ball inventory over the course of the day.
  
• Directs start of play when necessary.
  
• Maintains accurate records of golfers renting clubs.
  
• Services the customer who is renting golf clubs and cleans rental clubs upon return.
  
• Assists with food and beverage activities.
  
• Cleans golfers' clubs upon completion of play.
  
• Provides exceptional service while exceeding all member & guest expectations.
  
• Welcome members and guests upon arrival and assist with valet and/or retrieving golf bags/related items.
  
• Prepare golf cart fleet to a high standard of cleanliness following the standards of Troon Golf & Blackstone Country Club.
  
• Performs practice facility duties such as: setting up, breaking down, maintaining general presentation, cleaning clubs & attending to all member/guest needs.
  
• Maintain a clean & organized work area at all times.
  
• Incorporates safe work practices in job performance.
  
• Performs other duties as required.

Minimum Qualifications of the Guest Services Attendant:

• One month related experience or training.
  
• Ideal candidate should be career focused within the golf industry.
  
• Future PGA Class A and Associates preferred.
  
• Minimum 1 year experience at a private golf club of similar size with similar service expectations.
  
• Hospitality or service industry experience required.

Other Qualifications:

• Regular and reliable attendance