Front Desk Host

Required Years of Experience

2 years

Job Details San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente expanded to Santa Monica in November 2024 and New York City in March 2025.

Position Purpose
Welcome and check-in members and guests to both the restaurant outlets and guest rooms at the club, assist Front Desk operations to ensure member experience is meeting club standards and tasks are completed efficiently.

Duties and Responsibilities
Welcome members and guests to the club with a positive and warm attitude
Take restaurant and room reservations accurately and efficiently
Answer phone calls and emails with confidence and professional verbiage following club standards
Work quickly with Seven Rooms and Peoplevine systems
Ensure all rules of the club are understood and followed by all members and guests prior to entering the club
Assist in printing daily menus for the club
Acknowledge and anticipates guests needs and always responds promptly to maintain positive guest relations at all times
Inform managers and the Membership team of any guest complaints, requests or problems
Maintain an organized and clean work area
Follow all front office standard operating procedures.
Resolve member and guest problems quickly, efficiently, and courteously.
Expedite member and guest check-ins and departures.
Provide concierge-type services to guests.
Update group information; maintain, monitor, and prepare group requirements; relay information to all concerned staff members.
Manage the routing of telephone, mail and other messages to members and guests.
Maintain effective relationships and communication with all other departments.
Perform other appropriate tasks assigned by the Front Desk Manager.

Qualifications:
Positive attitude and willingness to learn new things regardless of previous job experiences.
At least 2 years prior experience in customer service
Prior restaurant or food and beverage experience a plus
Able to work in a fast-paced environment with speed and quality.
Good personal hygiene and grooming standards.
Strong written and verbal communication skills
The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.
Knowledge of and ability to perform required role during emergency situations. Compensation Details

Compensation: Hourly ($26.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits

Required Skills

Customer Service

Reservation Management

Problem Solving Skills

Positive Attitude

Attention to Detail

Team Collaboration

Phone and Email Communication

Time Management

Knowledge of Seven Rooms and Peoplevine Systems

Adaptability

Phone Etiquette

Communication Skills

Efficient Task Completion

Multitasking

Seven Rooms and Peoplevine Systems

Customer Relationship Management

Service Orientation

Rule Enforcement

Empathy

Phone and email etiquette

Active Listening

Menu Printing

Professionalism

Initiative

Cleanliness Standards

Crisis Management

Guest Relations

Interpersonal Skills

Conflict Resolution

Problem Solving

Problem Resolution

Organization

Teamwork

Organizational Skills

Standard Operating Procedures

Concierge Services

Ability to work in a fast paced environment

Communication

Emergency Response Knowledge

Speed and Quality

Hygiene and Grooming Standards

Written and Verbal Communication

Public Speaking

Emergency Preparedness

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