Server/Bartender at Hilton Garden Inn

Job Summary: The role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs.

The role of a bartender is to provide an above and beyond service experience and to ensure that all guests are served beverages and/or food in a timely, friendly and high-quality way that follows safety procedures for serving alcohol. It is also the responsibility of the bartender to enrich the guests experience and always show genuine interest in their needs.

Job Responsibilities:

• Ensure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchen
• Serves food and beverages to guests as per the restaurants standards in a friendly, timely and efficient manner
• Ensure that the guests have a pleasant dining experience
• Obtain complete knowledge about ingredients, flavors and suggestions about menu items
• Inform guests about special items for the day and menu changes.
• Take food and beverage orders
• Collect plates and clears the table as customers finish their meals
• Obtain revenues, issue receipts, accept payments
• Perform basic cleaning tasks as needed or directed by supervisor
• Complete pre-shift and post-shift duties including setup and teardown of certain stations
• Set up bar at beginning of shift
• Make sure things are clean and stocked
• Pick up and count bank
• Cut fruit and make purees for the bar
• Stock juices and other produce
• Stock cups napkins and silverware
• Keep all beer and wine stocked
• Keep ice wells filled
• Greet all guests upon arrival
• Keep bar clean and sanitized
• Upsell food and beverages
• Attempt to anticipate the needs of guests
• Close/ break down bar and clean all workspaces and equipment.
• Put all produce away ensuring it is properly stored for use the next day
• Wipe/clean all bottles, wells and surfaces
• Clean beer taps
• Clean and maintain all frozen machines
• Take trash to dumpster as needed
• Brush and squeegee floors
• All other duties as assigned

Qualifications

Education and Experience:

• Must be at least 18 years old to serve alcoholic beverages
• Previous experience as a server preferred
• Must successfully compete food safety, alcohol & job training.
• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs
• Ability to read, write, speak, understand, and communicate in basic English preferred.
• One year bartending experience in a high-volume facility is preferred
• Must have in person customer service experience
• CPR Certified

Knowledge, Skills, & Abilities:

• Knowledge of special diets to ensure safety of guests when ordering food
• Basic Knowledge of Spirits, Beer, Wine & Beverages
• Ability to work well in a team environment
• Excellent interpersonal and customer service skills
• Well-organized with ability to take and place food and beverage orders accordingly
• Ability to operate point-of-sale systems
• Detail-oriented and thorough
• Ability to remain discreet and respect the privacy of guests
• Ability to perform consistent work to the highest standards
• Ability to interact with guests in a pleasant, friendly way
• Ability to multi-task and manage multiple guests at a time
• Extensive knowledge of drink preparation or service
• Ability to memorize different Food & Beverage menus
• Ability to remain calm when dealing with unruly and argumentative patrons
• Ability to learn cash register software used by bar or restaurant
• Ability to complete orders quickly and accurately

Physical Demands:

• Standing for extended periods, walking, bending, kneeling and stooping.
• Must be able to lift up to 25lbs.
• Must be able to safely deliver food and drinks on different surfaces

Working Conditions:

• Exposure to slippery surfaces and stairs depending on location
• Indoor and/or outdoor
• Exposure to extreme heat and cold depending on season and location
• Potential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.
• Possibility to work 11+ hour shifts

The above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. St. Joe Hospitality reserves the right to amend and change responsibilities to meet business and organizational needs.