Bell Captain

City, State:

New York, New York

Pay Range: $21-24 per hour

Reports to: Front Office Manager

Supervises: Bell Attendants

Job Summary: The Bell Captain oversees the bell staff, ensuring they provide efficient guest services, including luggage handling, guest requests, and transportation assistance. This role supports the Front Office team by managing the bell team's daily operations and ensuring a smooth guest arrival and departure experience.

Essential Functions and Duties:

• Supervise and coordinate the daily activities of the bell staff, ensuring all tasks are completed efficiently.

• Assist guests with luggage handling, room orientation, and local area information.

• Ensure bell staff maintains a high level of guest service, providing assistance during guest arrivals and departures.

• Train, coach, and provide feedback to bell staff to maintain service standards.

• Monitor the bell stand and lobby areas, ensuring they are clean and organized.

• Assist the front desk with guest check-ins, check-outs, and special requests as needed.

• Coordinate transportation services for guests, including arranging taxis, shuttle services, and valet parking.

• Address and resolve any guest complaints or concerns related to bell services.

• Maintain inventory of luggage carts and other bell-related equipment, ensuring they are in good working condition.

• Ensure guest luggage is stored properly and securely when required.

• Communicate effectively with other departments to ensure a seamless guest experience.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.

Required Experience, Education, and Skills:

• 1+ year of prior experience in a supervisory role, preferably within the bell staff or guest services in a hotel environment.

• Excellent communication and leadership skills to manage the bell team and interact with guests.

• Strong organizational skills and attention to detail in coordinating guest services and managing luggage.

• Ability to handle guest concerns and resolve issues promptly and professionally.

• Familiarity with hotel operations and guest services procedures.

• Knowledge of the local area, including attractions, transportation options, and services, is preferred.

Work Environment:

• Primarily an indoor role, with frequent movement between the lobby, guest areas, and guest rooms.

• Must be able to stand and walk for extended periods while overseeing bell operations and assisting guests.

• Must be able to lift and carry objects up to 50 lbs. regularly.

• Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.

• Occasional outdoor work when assisting guests with transportation or luggage.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.

Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.

All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:

2025-07-24

Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.