About Wildhaven Sonoma
Wildhaven Sonoma is the Bay Area's top-rated glamping destination. We provide our guests with canvas tents and cabins, communal areas with activities & music, private beach access, and other hotel-like amenities. Were located on a beautiful 10-acre property adjacent to the Russian River, surrounded by world-class wineries, and just 10-minutes away from downtown Healdsburg. See more at: www.wildhavensonoma.com
About The Camp Host Role
Wildhaven seeks a live-on-site Camp Host with previous on-site hosting experience and who preferably owns an RV. (An RV could be provided for experienced candidates). This role is one of the main important jobs at Wildhaven and is responsible for guest satisfaction in the overnight shift of 7pm to 8am.
General Duties
- From 7pm till 8am, the Camp Host is the main point of contact for every guest on the site, as many as 120 people on a full night.
- Providing help, support and information for guests at any hour. Camp Host has a 4-hour shift from 7pm-11pm and is then available to help from 11pm-8am by phone, text, and if needed, an in-person visit. Camp hosts are compensated for additional hours worked. Most nights are silent with only a few guests to chat with about following the quiet rules.
- Making sure that everyone is quiet by 10pm, including occasional larger group bookings, and enforcing the quiet rules.
- Making sure bathrooms, showers, and common areas are clean and trash is not overflowing from the cans.
- Troubleshoot guest issues such as tripped electrical outlets, improperly used heaters, broken zippers, etc.
- Providing emergency information to guests, management, and authorities as needed, and making sure guests are safe at all times
- Informing the GM each morning about the previous nights issues.
Requirements
- Strong customer service skills. The guest is always right and they should feel that their concerns are being heard and addressed quickly and professionally. You authentically enjoy chatting with guests about camping, especially first-time campers with lots of questions. You know when to sympathize and bend a rule, and when to switch to an authority role, explain the implications of breaking Wildhaven rules, and escalate until issue is resolved
- Reliability. Given the importance of this role, we can not afford to have you miss a shift without considerable notice and coverage. You must lead a drama-free lifestyle to be successful in this role and meet Wildhaven company standards.
- Reporting & Communication. Comfortable using project management apps on your phone to provide status updates to management and documenting guest issues
- Problem Solver. Basic handyman skills and thinking required. Our Maintenance team can train you on how to resolve the most common issues.
- On-Site Availability. Live on-site in an RV that meets Wildhavens standards, and sign a living agreement conditional upon employment. - Wildhaven may be able to provide an RV for experienced candidates available to cross-train in other departments such as housekeeping, maintenance, and guest services.
Specific Duties
- Camp Host shifts are 7pm-8am, 5 days a week. Our property is 10 acres and duties may need to be performed on foot and in adverse weather conditions such as wine, rain, cold, and even smoky air conditions.
- The Camp Host will start their first round on foot or golf cart by checking security of doors, locks, and gates. Next, they will check all bathrooms/showers, and clean them as necessary (light cleaning only: making sure that counters/floors are stocked, dry, clean & free of debris) and will check all trash cans and empty as needed.
- While performing these duties, Camp Host will interact with guests making sure that they are fine and do not need anything such as firewood, extra towels or blankets.
- At the end of the shift the Camp Host is to send a brief report of the night to the GM.
Compensation
- Monthly rental of RV space conditional on work agreement. Free utilities (30/50 amp electric, water, weekly pump out). $500 Security Deposit required.
- Camp Host Work: 8-20 hours per month required to cover RV space and utilities
- Free access to Wildhaven guest activities, as space allows (yoga, music, wine tastings, float rentals, etc.) and Wildhaven glamping tents and cabins (for friends or family, depending on occupancy)
- W-2 position
- Rare opportunity to live in the middle of vineyards, with private access to a scenic stretch of the Russian River, and helping more people get outdoors in an easy and comfortable way.
Career Growth at Wildhaven
We are a fast-growing outdoor hospitality company backed by a strong management team. We will provide what you need to perform at your best. Successful team members are often promoted into higher paying positions. Be part of our organization for years to come, especially as we grow to new locations across California. We already have a 2nd location in Yosemite and will hire from within when possible.
____
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Wildhaven is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.
Wildhaven Sonoma is the Bay Area's top-rated glamping destination. We provide our guests with canvas tents and cabins, communal areas with activities & music, private beach access, and other hotel-like amenities. Were located on a beautiful 10-acre property adjacent to the Russian River, surrounded by world-class wineries, and just 10-minutes away from downtown Healdsburg. See more at: www.wildhavensonoma.com
About The Camp Host Role
Wildhaven seeks a live-on-site Camp Host with previous on-site hosting experience and who preferably owns an RV. (An RV could be provided for experienced candidates). This role is one of the main important jobs at Wildhaven and is responsible for guest satisfaction in the overnight shift of 7pm to 8am.
General Duties
- From 7pm till 8am, the Camp Host is the main point of contact for every guest on the site, as many as 120 people on a full night.
- Providing help, support and information for guests at any hour. Camp Host has a 4-hour shift from 7pm-11pm and is then available to help from 11pm-8am by phone, text, and if needed, an in-person visit. Camp hosts are compensated for additional hours worked. Most nights are silent with only a few guests to chat with about following the quiet rules.
- Making sure that everyone is quiet by 10pm, including occasional larger group bookings, and enforcing the quiet rules.
- Making sure bathrooms, showers, and common areas are clean and trash is not overflowing from the cans.
- Troubleshoot guest issues such as tripped electrical outlets, improperly used heaters, broken zippers, etc.
- Providing emergency information to guests, management, and authorities as needed, and making sure guests are safe at all times
- Informing the GM each morning about the previous nights issues.
Requirements
- Strong customer service skills. The guest is always right and they should feel that their concerns are being heard and addressed quickly and professionally. You authentically enjoy chatting with guests about camping, especially first-time campers with lots of questions. You know when to sympathize and bend a rule, and when to switch to an authority role, explain the implications of breaking Wildhaven rules, and escalate until issue is resolved
- Reliability. Given the importance of this role, we can not afford to have you miss a shift without considerable notice and coverage. You must lead a drama-free lifestyle to be successful in this role and meet Wildhaven company standards.
- Reporting & Communication. Comfortable using project management apps on your phone to provide status updates to management and documenting guest issues
- Problem Solver. Basic handyman skills and thinking required. Our Maintenance team can train you on how to resolve the most common issues.
- On-Site Availability. Live on-site in an RV that meets Wildhavens standards, and sign a living agreement conditional upon employment. - Wildhaven may be able to provide an RV for experienced candidates available to cross-train in other departments such as housekeeping, maintenance, and guest services.
Specific Duties
- Camp Host shifts are 7pm-8am, 5 days a week. Our property is 10 acres and duties may need to be performed on foot and in adverse weather conditions such as wine, rain, cold, and even smoky air conditions.
- The Camp Host will start their first round on foot or golf cart by checking security of doors, locks, and gates. Next, they will check all bathrooms/showers, and clean them as necessary (light cleaning only: making sure that counters/floors are stocked, dry, clean & free of debris) and will check all trash cans and empty as needed.
- While performing these duties, Camp Host will interact with guests making sure that they are fine and do not need anything such as firewood, extra towels or blankets.
- At the end of the shift the Camp Host is to send a brief report of the night to the GM.
Compensation
- Monthly rental of RV space conditional on work agreement. Free utilities (30/50 amp electric, water, weekly pump out). $500 Security Deposit required.
- Camp Host Work: 8-20 hours per month required to cover RV space and utilities
- Free access to Wildhaven guest activities, as space allows (yoga, music, wine tastings, float rentals, etc.) and Wildhaven glamping tents and cabins (for friends or family, depending on occupancy)
- W-2 position
- Rare opportunity to live in the middle of vineyards, with private access to a scenic stretch of the Russian River, and helping more people get outdoors in an easy and comfortable way.
Career Growth at Wildhaven
We are a fast-growing outdoor hospitality company backed by a strong management team. We will provide what you need to perform at your best. Successful team members are often promoted into higher paying positions. Be part of our organization for years to come, especially as we grow to new locations across California. We already have a 2nd location in Yosemite and will hire from within when possible.
____
Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Wildhaven is committed to the principles of equal employment opportunity and is committed to make employment decisions based on merit. We are committed to complying with all Federal, State and local laws providing for equal employment opportunities, as well as all laws related to terms and conditions of employment.
Job ID: 486995902
Originally Posted on: 7/26/2025
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