Front Desk - Guest Service Agent

KIMPTON BANNEKER

A sophisticated hotel in the heart of downtown DC. Bridging the best of DCs storied historic highlights and leafy residential neighborhoods, the Kimpton Banneker Hotel has one of the most enviable addresses in the District.

Get immersed in the rich legacy and urban culture of the nations capital at this distinctive boutique hotel. With curated artwork throughout, the Banneker offers 144 oversized guest rooms & suites, a relaxed French bistro with al fresco dining and the popular Lady Bird rooftop event venue with sweeping views of the city and White House. Hosting events in style couldnt be easier with access to dedicated event rooms for meetings and unique space for an unforgettable social event or wedding reception.

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for DC, this could be the perfect job for you! Are you passionate and creative with a desire to grow? Lets talk! Click here to learn more about what makes The Banneker one-of-a-kind in DC.

THE ROLE

The Banneker Hotel, in Washington, DC is now hiring Guest Service Agents to welcome our guests and deliver an excellent experience. If you love the energy of hospitality and would love to work at a fabulous boutique hotel, contact us today!

Pay rate starting $20 - $21 an hour, DOE.

COMPANY OVERVIEW:

Be a part of something bigger. Join a family. Become a Hotelitarian! Were hotel people -Hotelitarians- a team of curious, courageous thinkers and doers dedicated to helping one another thrive. At Valor, our relationships with our guests are emotional and our relationships with our Hotelitarians are cultural.
At Valor, we are Reimagining Hospitality with PRIDE, by being Passionate, Real, Inspiring, Dynamic and Excellent. Since 2012, Valor has reimagined hospitality, with our feet on the ground, our sleeves rolled up and our eyes on the details. People are at the heart of what we do. And not just any people; people who value and believe that they can make an impact regardless of how tall the task. We are obsessive about hospitality, we take accountability and initiative, we value one another, we listen and we make bold & ambitious decisions. Does this sound like you? Join our growing, global team and learn what it means to be part of Valor!

POSITION PROFILE:

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL JOB FUNCTION:

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

DESIRED SKILLS AND QUALIFICATIONS:

Education: High school diploma or equivalent experience.

Experience: Three to twelve months of employment in a related position guest relation position with this company or other organizations.

Skills and Abilities: Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor. Working knowledge is generally learned on-the-job. Communicate information and hotel services to management, staff and guests. #INDbanneker

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• 401k with employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

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