Overnight Front Desk Agent

Step into an exciting career at the legendary Grand Hotel Golf Resort & Spa, Autograph Collection, on Alabama's Gulf Coast. Set on 550 acres of breathtaking beauty, the Grand offers the perfect blend of rich Southern tradition and modern luxury. Named Marriott's Hotel of the Year for the Distinctive Premium Brand, we pride ourselves on delivering guest service excellence. Be a part of a historic destination known for its exceptional hospitality and unforgettable guest experiences-The Grand Life is calling, come share it with us!

As an Overnight Front Desk Agent (Night Auditor), you will play a critical role in maintaining the financial and operational integrity of our Front Office during overnight hours. This position combines front desk responsibilities with essential auditing functions to ensure a smooth and accurate transition from one business day to the next.

Shift: 11:00 PM - 7:00 AM

Key Responsibilities:

• Overnight Guest Services: Provide professional and courteous assistance to late-arriving and early-departing guests, ensuring a positive and seamless guest experience.
• Financial Audits: Conduct detailed audits of financial transactions and hotel revenue, verifying data accuracy and ensuring proper balancing across all profit centers.
• Error Resolution: Identify discrepancies in entries, perform necessary corrections, and make appropriate financial adjustments.
• Room & Tax Posting: Accurately post room charges, tax, and any late-night fees to guest accounts in a timely manner.
• Rate Verification: Audit room rates and market codes to confirm consistency with the hotel's rate structure.
• Credit Card Balancing: Balance hotel credit card transactions across departments, including Rooms, Food & Beverage, and Golf.
• Cash Reconciliation: Reconcile cash drawers for Front Desk, Food & Beverage outlets, and Golf Pro Shop using respective system reports.
• Folio Adjustments: Post guest check corrections and late charges, including for early 3:00 AM check-outs.
• Daily Reporting: Generate and distribute all required nightly and daily financial and operations reports.
• Front Desk Readiness: Organize and prepare the front desk area by 6:30 AM to ensure a smooth transition for the morning shift.

Perks & Benefits:

• Health, Dental, and Vision Coverage: Offering comprehensive plans, including both FSA and HSA options.
• 401(k) with Company Match: Plan for your future with our company-matched retirement plan.
• Exclusive Discounts: Enjoy hotel stays, dining, golf, and retail discounts at PCH properties and globally through Marriott.
• Career Growth: Opportunities for ongoing training, professional development, and career advancement within the PCH Hotels & Resorts portfolio.

Join our team at the Grand Hotel Golf Resort & Spa, where we believe in delivering "hospitality with heart & soul." Be part of a legacy of excellence, ensuring that every guest-and every dollar-is cared for with precision and passion.