Front Desk Coordinator - PD

Front Desk Coordinator - PD

Gig Harbor, WA 98335

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Washington Gastroenterology believes that digestive health is the foundation for a healthy life. We are committed to improving the quality of life and longevity of our patients and our communities through the prevention, detection, and treatment of gastrointestinal diseases.

We are WAGI

WAGI is seeking a per diem Front Desk Coordinator to join our medical clinic. The Front Desk Coordinator welcomes patients and visitors in person or on the phone, answering or referring inquiries and checking patients in for medical visits. Optimizes patient's satisfaction, greets patients and communicates a polite and professional manner with focus on the patient.

Responsibilities

Meets and greets patients and visitors in a professional and courteous manner

Answer telephones, schedule appointments and direct calls appropriately

Obtain and verify patient demographic and financial information and all other required forms for accuracy and completeness; enters patient registration information into the EMR (Electronic Medical Records) accurately

Enter the obtained information into the practice management system either manually or scanned

Collect and process patient copays and remaining patient balances according to WAGI policies

Review schedules for accuracy and efficiency and notify the Lead Front Desk Coordinator or Clinic Manager if discrepancy

Schedule follow up appointments, diagnostic testing, procedures, and referrals to specialists

Explain procedure preps and all details pertaining to the scheduled procedure

Process mail

Maintain inventory of office supplies

Keep reception area neat and clean

All other duties as assigned

Qualifications

High school graduate or equivalent required

Minimum of one (1) year experience in a medical office setting, with a working knowledge of medical terminology preferred

Experience and/or training in medical office protocol preferred

Knowledge of medical terminology preferred

Previous gMed experience preferred

Skills and Abilities

Ability to work independently with minimal supervision

Excellent verbal and written communication skills

Strong analytical and problem-solving skills

Ability to prioritize tasks and to delegate them when appropriate

Ability to operate a computer

Proficient in Microsoft Office products, specifically Excel and Word

Ability to multitask in a fast paced environment

Physical Activities and Requirements

Ability to work independently with minimal supervision and prioritize tasks

Excellent verbal and written communication skills

Strong computer skills with the ability to learn new software and proficiency in Microsoft Office products, specifically Excel and Word

Strong data entry skills

Basic math skills

Ability to multitask in a fast-paced environment with accuracy and professionalism

Occasional travel may be required to other local locations on an as-needed basis to back-fill for vacations, etc.

Washington Gastroenterology has an excellent compensation and benefit package that includes the following:

Employees (and their families) who work full time (defined as working 30 or more hours per week) will be eligible for medical, dental, vision, long-term disability, accidental death and dismemberment, and basic life insurance. In addition employees are able to enroll in our company's 401(k) plan which includes a company provided safe harbor contribution of 3% of annual earnings and the potential for a company discretionary profit sharing contribution.

All employees will be eligible to accrue PTO at a rate of .04 hours per payroll hour (1.6 hours for a 40 hour week) which can be used for and exceeds the required mandatory WA State and other local ordinances.

This is an Hourly position and the anticipated Compensation range is $18.06 - $22.31. The hired applicant is also eligible for annual discretionary bonuses.

Equal Opportunity Employer, including disabled and veterans.