Guest Services Agent

At HRI Hospitality, we offer a unique perspective on hotel ownership and management. We're here to expand the possibilities of what once was, with our history of restoring properties to their former glory as well as new build projects that become the center of their vibrant urban community, we take it to the next level. We are looking for people to join our team that share in the passion for warm welcomes and creating an unforgettable experience for our guests. With a wide array of brands in exciting locations, HRI Hospitality is the destination to set course for growing your career! Pay Range: $13.00-$19.00 Come and be a part of a hotel team that is truly, "Exactly Like Nothing Else". The industrialist Hotel, a Marriott Autograph Collection Hotel, is looking for a guest service agent that is compassionate, reliable, and customer service orientated. If that's you, we encourage you to apply! AM and PM availability is preferred Weekend availability is a must (Saturdays and Sundays) Full Time position *** Knowledge/experience of LightSpeed operating system is appreciated but not mandatory. Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry. JOB DUTIES Maintain complete knowledge at all times of: All hotel features, services, hours of operation All room types, numbers, layout, decor, appointments and location All room rates, special packages and promotions Daily house count and expected arrivals/departures Room availability status for any given day Scheduled daily group activities Maintain complete knowledge and comply with all hotel and departmental policies and procedures Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times Meet with supervisor to review daily assignments and priorities Meet with departing Front Desk Agent to review business status and follow up items Access all function of computer system according to established procedures and standards Set up work station with necessary supplies; maintain cleanliness throughout shift Answer department telephone within three rings, using correct greeting and telephone etiquette Promote positive guest relations to all individuals approaching the Front Desk Accommodate all requests for information in a congenial manner Process all guest check ins according to established hotel requirements Confirm reservation in system and review all noted information For guests without a reservation, sell a room type as agreed upon HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements. Job Type: Full-time Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Work Location: In person HRI is an Equal Opportunity Employer and provides fair and equal employment opportunity to all employees and applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran status or any other protected status prohibited under Federal, State, or local laws. All employment decisions are based on valid jobrelated requirements. With a 40-year legacy, HRI Hospitality has meticulously constructed a robust lodging and mixed-use platform under the seasoned leadership team's guidance. The company currently owns and manages a diverse portfolio in the nation's premier lodging markets, actively engaging in both development and acquisitions to enhance their offerings. While maintaining an active development pipeline, HRI Hospitality is committed to "Elevating the Urban Experience" for guests. Managing a portfolio of branded and independent institutional quality hotels in key U.S. markets, the company is an approved operator for all major full- and focused-service brands. Leveraging deep sector expertise and a vast industry network, HRIH's hotel management platform emphasizes a balanced approach, incorporating People, Profit, and Revenues. With extensive third-party management expertise and an owner's perspective, HRI is adept at operating properties effectively, solidifying its position as an innovative leader in the hospitality industry.