Housekeeping Turndown Attendant

Housekeeping Turndown Attendant

Full-Time

Rancho Valencia Resort

Rancho Santa Fe, CA

Posted July 24, 2025

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JOB DETAILS

Compensation: $20.00 per hour

Job Type

Part-time

Description

Summary

The Turndown attendant is responsible for the cleanliness of the guest rooms (interior and exterior including guest patios, entrance areas and kitchens). Turndown shifts are the afternoon shifts into evening. Other responsibilities include deep cleaning and performing special projects. Turn down attendants contribute to the resort's commitment to high quality guest service and teamwork. The position offers part-time and full-time flexible hours.

Essential Functions

Responds promptly to requests from guests and other departments

Fills carts with supplies and transports carts to assigned areas

Picks up work assignments from the Housekeeping Department and reviews any questions. Swipes ID card in/out and keys.

Enters guest rooms following procedures for gaining access and ensuring vacancy before entering

Replaces guest amenities and supplies in rooms

Replaces dirty linen and terry with clean items

Makes beds and folds terry

Cleans bathrooms

Cleans kitchens with Rancho Valencia resort guidelines and standards

Removes trash, dirty linen, and room service items

Checks that all appliances are present and working in the room

Straightens desk items, furniture and appliances

Dusts, polishes, and removes marks from walls and furnishings

Vacuums carpets and performs floor care duties

Follows Rancho Valencia Resort stay over service guidelines

Cleans mirrors, windows, high and low dusting

Follows all OSHA and MSDS rules and regulations

Follows all company safety and security policies and procedures

Reports accidents, injuries and unsafe work environment to your manager/supervisor

Follows all resort policies and procedures, ensures uniform and personal appearance is clean and professional

Develops and maintains positive working relationships with others

Supports team to reach common goals

Ensures adherence to quality, expectations and standards

Identifies, recommends, develops, and implements new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings

Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 25 pounds without assistance

Actively participates in Safety Programs and abides by all injury reporting and safety behavior requirements

Participates in and supports hotel efforts towards community service, sustainability and environmental initiatives.

Performs other duties as directed, developed or assigned by Supervisors

Requirements

Qualifications

Required

Prior housekeeping experience required, preferably in a resort or related field

Must have schedule flexibility, PM and sometime AM shifts, weekends and holidays

Ability to learn quickly and work in a fast paced position

Must be able to multi-task

Able to lift, pull and push a minimum of 25 pounds without assistance

Able to stand for long periods of time and move moderate distances throughout shift

Ability to communicate in English with vendors, guests and staff to their understanding.

Desirable

Prior Five Diamond Resort experience

Dynamic and personable

Skills

Required

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardizations exist.

Ability to focus attention to details.

Ability to maintain confidentiality of Hotel guests and pertinent hotel information.

Ability to ensure security of guest room access and Hotel property.

Ability to prioritize, organize and follow through.

Ability to resolve problems using good judgment.

Physical Demands

Frequent or occasional need to perform the following physical activities: reaching, bending, pushing, pulling, twisting, lifting, and climbing. Have frequent need to perform standing and walking activities related to inspecting property.

Constant need to perform the following physical activities: grasping, turning, finger dexterity.

Occasional need to stand for long periods of time.

Lifting/carrying up to 25 lbs. frequently and 30 lbs. occasionally.

Vision requirements: constant need to view small print. Frequent need to see small details and things clearly beyond arms' reach.

Hearing requirements: constant need to speak on the telephone and/or two-way radio, responds to the general public and converse with staff. Ability to hear fire alarms and emergency equipment.

Pay: $20/hr

Salary Description

$20.00 + Medical, Dental, Vacation, 401K,

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