Server

About the Role:

As a Server at The Courtyard at Sussex, VB1, you will play a vital role in delivering exceptional dining experiences within a public administration setting. Your primary objective is to ensure that all guests receive attentive, courteous, and efficient service, contributing to a welcoming and professional atmosphere. You will be responsible for accurately taking orders, serving food and beverages, and addressing any guest inquiries or concerns promptly. This role requires collaboration with kitchen and management staff to maintain smooth operations and uphold high standards of cleanliness and safety. Ultimately, your efforts will enhance guest satisfaction and support the establishment’s reputation for quality service in a public sector environment.

Minimum Qualifications:

• Previous experience in a customer service or food service role.
• Basic knowledge of food safety and hygiene standards.
• Ability to communicate clearly and effectively with guests and team members.
• Capability to stand and walk for extended periods during shifts.
• Legal eligibility to work in the location specified.

Preferred Qualifications:

• Experience working in a public administration or institutional dining environment.
• Familiarity with point-of-sale (POS) systems and order management software.
• Certification in food handling or hospitality services.
• Strong multitasking skills and ability to work efficiently under pressure.
• Additional language skills to assist a diverse guest population.

Responsibilities:

• Greet and seat guests in a friendly and professional manner, ensuring a positive first impression.
• Present menus, explain daily specials, and answer questions regarding menu items and ingredients.
• Take accurate food and beverage orders and communicate them clearly to kitchen and bar staff.
• Serve food and drinks promptly while ensuring proper presentation and adherence to safety standards.
• Monitor guest satisfaction throughout the meal and address any issues or special requests efficiently.
• Maintain cleanliness and organization of dining areas, including tables, utensils, and service stations.
• Process payments accurately and handle cash or electronic transactions securely.
• Collaborate with team members to ensure smooth service flow and support during busy periods.

Skills:

The required skills such as clear communication and customer service are essential for engaging with guests and ensuring their needs are met promptly and courteously. Attention to detail and organizational skills help maintain order accuracy and a clean dining environment, which are critical for operational efficiency. Physical stamina is necessary to manage the demands of standing and moving throughout the shift while carrying trays and supplies. Preferred skills like familiarity with POS systems streamline order processing and payment handling, enhancing overall service speed. Multitasking and problem-solving abilities enable the server to manage multiple tables and resolve guest concerns effectively, contributing to a positive dining experience.