Front Desk Receptionist - Medical/Urgent Care

JOIN THE CHC FAMILY!

Community Health Connections (CHC) is a multi-site, non-profit health care center offering urgent care, primary family medical and pediatric care, preventative and restorative dental care, oral surgery, behavioral health services for children and adults, and substance use disorder treatment, and specialty services including optometry eye care, optical shop, acupuncture, nutrition consultations and podiatry. CHC is mission-driven, providing compassionate, quality health care regardless of income or health insurance status. CHC has five sites within Fitchburg, Gardner and Leominster with decades of experience as a Federally Qualified Health Center (FQHC), serving 36 communities in North Central Massachusetts.

Under the general supervision of the Medical Office Supervisor, the Front Desk Receptionist manages the arrival and departure of patients seeking services at the CHC Fitchburg Medical department. The responsibilities of the Front Desk Receptionist include receiving patients, updating patient information, printing an encounter form, booking appointments, cash reconciliation, and cross covering other medical departments as needed as well as working assigned evenings.

Responsibilities include:

• Receives and directs incoming patients
• Reviews and updates patient information related to demographics and insurance
• Follows established health center protocol for the check-in, encounter form production, and check-out
• Assists walk-in patients with obtaining appointments and/or picking up prescriptions or completed forms
• Places reminder calls to patients with upcoming appointments
• Follows established health center protocol for daily cash reconciliation
• Schedules walk-in appointments, in collaboration with the Nurse of the Day
• Schedules patient appointments according to established protocol
• Provides coverage to Medical Records as needed
• Managing patient care is a team effort that involves clinical and non-clinical staff interacting with patients

Minimum Qualifications:

• High School Diploma or GED required, Associate Degree in secretarial science or equivalent preferred
• Bilingual in Spanish preferred
• 1-year similar work experience or in a medical office environment preferred
• Computer skills for accurate data entry
• Knowledge of basic medical terminology preferred
• Demonstrated interpersonal relationship skills
• Demonstrated proficiency in reading, writing and speaking in English
• Demonstrated ability to work in a fast paced, high telephone call volume office environment

We offer competitive pay and excellent benefits including bonuses, paid time off (vacation, sick, personal and 10 holidays), health, dental, life, vision, 401K, and more!