Receptionist (PWC)

Join Our Team at Native American Connections! Who We Are: Native American Connections (NAC) is a nonprofit organization dedicated to improving the lives of individuals and families through affordable housing, behavioral health, and community development services. For over 50 years, we have proudly served Native American and underserved communities in the Phoenix area with culturally competent, trauma-informed care grounded in respect and tradition. Our Mission: Our mission, grounded in traditional Native American culture, is to reduce health disparities by delivering high-quality, comprehensive integrated healthcare and providing stable housing throughout the communities we serve. Why Work With Us? When you join NAC, you're not just taking a job you're becoming part of a movement. A movement that values cultural identity, honors resilience, and believes in the power of community. You'll work alongside passionate professionals who are committed to healing generational trauma, strengthening families, and building vibrant futures. What We Do:

• Behavioral Health Services: Culturally responsive treatment for mental health and substance use disorders including outpatient therapy, residential programs, and youth services.
• Affordable Housing: Safe, stable, and supportive housing options from transitional housing to permanent low-income housing.
• Community Development: Revitalizing neighborhoods and preserving Native heritage through community-based projects and education.

Our Values: Cultural Integrity | Community Wellness | Holistic Healing | Equity & Inclusion | Sustainability Now Hiring: We are seeking compassionate, mission-driven individuals to join our growing team across various departments including clinical services, housing support, youth engagement, and administrative leadership. If youre passionate about social change, cultural advocacy, and serving diverse communities with dignity and care NAC is the place for you. Based in Phoenix, Arizona | 501(c)(3) Nonprofit Organization Apply Today & Make a Difference Tomorrow: Visit to view open positions and join our circle of care. Receptionist Location: 337 E Virginia Ave Schedule: M-F 8am-5pm POSITION SUMMARY : This position is responsible for providing quality customer service to clients, visitors, and vendors and for creating a positive first impression. The Receptionist provides clerical and administrative support for Native American Connections (NAC) residential facility clients and staff. RESPONSIBILITIES:

• Welcomes clients, providing a warm welcome and assistance with any paperwork needed.
• Greets and refers the visitors to appropriate the individuals, agencies, etc.
• Informs and assists the public with NAC programs, procedures, etc.
• Receive and accurately distribute calls, faxes, mail and messages.
• Creating initial client files in the EHR.
• Set client appointments and ensure that appointments are accurately logged into EHR system daily.
• Assists with the flow and processing of client referrals and client eligibility.
• Maintain appearance of reception area and lobby.
• Assists with ordering, receipt, distribution and monitoring of supplies.
• Other duties as assigned.

EDUCATIONAL/WORK EXPERIENCE REQUIREMENT:

• HS/GED, required.
• At least 1 year of customer service and office experience in a behavioral health environment preferred.
• Fingerprint Certificates within 90 days of hire.
• First Aid and CPR certified within the first 30 days of employment and maintained throughout employment.

SKILLS REQUIREMENT:

• Excellent customer service skills - courteous and helpful at all times.
• Outstanding telephone etiquette
• Must be prepared to handle highly sensitive and confidential information-HIPPA Compliance
• Ability to maintain composure in a busy, demanding work environment
• Excellent communication skills written and oral
• Must be able to work well with others in a team approach.
• Experience in working with the Native American population preferred
• Must understand the recovery process of the chemically dependent individual
• MS Office proficiency
• Bilingual- Spanish preferred but not necessary

PHYSICAL DEMANDS:

• Able to sit, stand and walk with/ without accommodation.

NATIVE AMERICAN PREFERENCE: Preference is given to qualified Native American Applicants in accordance with the Indian Preference Act. If claiming a preference, a copy of valid documentation will be necessary. DRUG FREE WORKPLACE: Native American Connections is a drug-free workplace with safety-sensitive jobs. Use of alcohol and legal or illegal drugs may impair and alter employees' judgement resulting in increased safety risks, workplace injuries, and faulty decision making. Reporting to work at NAC after use of alcohol, a controlled substance, or abuse of any other substance is absolutely prohibited. FAIR LABOR STANDARDS ACT: This position is considered to be Exempt for overtime pay provisions as provided by the Federal Fair Labor Standards Act (FLSA) and any applicable state laws. Non-Exempt employees are entitled to overtime pay for hours worked in excess of forty (40) hours per workweek.