Front Desk Agent/Night Auditor (Franchise)

The franchised Wyndham Garden location in Brooklyn, New York is seeking a Front Desk Agent/Night Auditor (Franchise) to join its team at the Wyndham Garden Sunset Park.

**The Role**

Responsible for reconciling all hotel cashier transactions; reviewing, organizing and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions. He/she is also responsible for effectively communicating concerns and/or related issues to all levels of management and performing guest service agent duties as required, including check-in, check-out, switchboard operation and reservations.

**What you'll do**

+ Must be able to work with and understand financial information and data, and basic arithmetic functions.

+ Must be willing to cross train in other accounting or hotel-related areas.

+ Must be able to prioritize job functions in order to meet deadlines.

+ Perform guest services functions as required (i.e. check guests in/out, take reservations, we-up calls, etc.).

+ Audit and reconcile financial and statistical reports.

+ Prepare and distribute necessary daily reports as required (i.e., Daily Operating Report, Discount Programs, Tax Reports, etc.) according to hotel standards.

+ Prepare and distribute month-end reports.

+ Audit and reconcile all Front Desk and Food & Beverage Cashiers work.

+ Audit, reconcile, consolidate, and transmit all credit cards on a timely basis.

+ Prioritize job functions in order to meet deadlines.

+ Ensure accuracy of all numbers reported including statistics.

+ Input and update financial information into corporate communications network.

+ Perform daily, weekly, monthly and annual data processing system functions as required.

+ Keep management abreast of any unusual operational or financial events and/or deviations of policies or procedures.

+ Ensure overall guest satisfaction.

+ Respond to governmental inquiries upon receipt.

+ Handle guest requests.

**You'll be successful if you have**

+ Front desk Hotel experience.

+ Opera PMS knowledge.

**Required Qualifications/Experience**

+ High School diploma or equivalent and/or one year of progressive experience in a hotel or related field required.

+ Guest Service Experience preferred.

+ Computer knowledge/skills required.

**Benefits**

PTO.

Health insurance.

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**Brand:** Wyndham Garden

**Location:** Brooklyn, New York, United States, 11232

**Employment Status:** Full-time

**Pay: $19-$21 hourly**

This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHRs hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.

If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.

None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.

Wyndham and its subsidiary companies will provide equal employment opportunities to all applicants without regard to an applicant's race, color, religion, sex, national origin, age, citizenship, sexual preference/orientation, gender identity, marital status, veteran status, disability, or any other status protected by law. Wyndham will provide reasonable accommodation to allow an applicant to participate in the hiring process (e.g. accommodations for a test or job interview) if so requested. Wyndham Hotels & Resorts embraces an inclusive culture that welcomes all. If you require a reasonable accommodation to complete an application, please email your request to: ... with the job title and location to which you are applying, and we will do our best to assist.

Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from Wyndham or other franchisees. Only the franchisee is responsible for employment matters at the hotel including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits. All decisions regarding employment with a franchisee are in the sole and absolute discretion of the franchisee, and not Wyndham Hotel Group (WHG) or any of its subsidiaries. WHG will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions. Please contact the franchisee directly to the extent you need assistance in completing forms or otherwise participating in that franchisees application process.