Overnight Guest Service & Safety Associate

Job Details

Job Location: 57 INTERLAKEN RD - STOCKBRIDGE, MA

Position Type: Full Time

Salary Range: $18.50 - $20.00 Hourly

Job Shift: Graveyard

Description

POSITION SUMMARY

The Overnight Guest Service & Campus Safety team member supports the Guest Services and Campus Safety departments in providing a safe, secure, and welcoming environment for Kripalu's guests, staff, and property. This position plays a critical role in maintaining guest satisfaction and safety during overnight hours by addressing guest needs, completing financial procedures, responding to emergencies, and conducting regular campus rounds.

The ideal candidate is a reliable and attentive communicator who can remain calm under pressure, solve problems independently, and foster a positive guest experience. They must be professional, friendly, and composed in emergency situations and capable of working both independently and collaboratively.

SALARY INFORMATION

Hourly, Non-Exempt role

Min: $ 18.50 Max: $20.00

SCHEDULE REQUIREMENTS

Availability for overnight shifts, including weekends and holidays

Flexibility to adapt to operational needs across campus

ACCOUNTABILITIES

• Collaborates with Safety, Facilities, Operations, and Guest Services teams to support guest needs and ensure a secure campus.

• Patrols all buildings, parking lots, and grounds; occasionally monitors surveillance cameras; identifies safety risks and reports concerns to appropriate personnel.

• Responds to incidents and completes detailed reports by the end of each shift.

• Provides front desk services during overnight hours, including handling guest inquiries and bookings.

• Balances revenue sources and completes daily financial reports and night audit procedures.

• Assists with lockouts, transportation requests, and guest service needs during inclement weather or emergencies.

• Responds to alarm systems and initiates emergency or evacuation procedures per safety protocols.

• Offers basic first aid within scope of training and contacts external emergency responders when needed.

• Greets and checks in late arrivals, visitors, and vendors, and ensures appropriate verifications are completed.

• Performs basic maintenance, housekeeping, and safety checks to support campus functionality.

• Assists external responders including police, fire, and EMS personnel as needed.

• Participates in all required safety training and departmental certifications.

• Provides cross-departmental support as requested.

CORE COMPETENCIES

• Demonstrates a strong commitment to equity, diversity, and inclusion, contributing to a welcoming and respectful environment for all.

• Upholds high ethical standards and personal integrity, aligning consistently with Kripalu's values and mission.

• Build strong, effective relationships by understanding guest and team needs, offering practical and empathetic solutions.

• Adapts to changing needs across departments with a collaborative spirit and flexible mindset.

• Maintains knowledge and performance standards in safety, guest service, and emergency protocols; remains informed on trends in related fields.

• Approaches new situations with curiosity and sees challenges as opportunities for learning and personal growth.

• Embodies Kripalu's core values: love, wholeness, unity, service, and evolution in all aspects of work and communication and has a passion for guest service.

Qualifications

PHYSICAL REQUIREMENTS

• Ability to walk, stand, or patrol for extended periods (up to 8 hours).

• Ability to lift up to 25 lbs. regularly.

• Ability to respond quickly to emergencies and navigate uneven terrain or stairs.

• Fine motor skills and coordination for writing, computer work, and radio communication.

• Visual and auditory awareness necessary for surveillance and situational awareness.

MINIMAL QUALIFICATIONS

• High School Diploma or equivalent

• 1-2 years of campus safety or guest service experience (preferably in a large facility)

• Demonstrated problem-solving skills and ability to work independently

• Fluent in spoken and written English

• Strong verbal communication and listening skills

• Proficiency with Microsoft Office, including Word and Outlook

• Ability to learn and use new computer software systems

• Strong math and cash-handling skills

• Valid driver's license with clean driving record

• CPR/First Aid certification (training provided)