Guest Service Representative

Guest Service Representative

Hampton Inn & Suites - Alton, IL Alton, IL Part Time

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Description of the role:

The Guest Service Representative at Hampton Inn & Suites in Alton, IL will be responsible for providing exceptional customer service to hotel guests, assisting with reservations, check-ins, and check-outs, and resolving any guest issues or inquiries in a professional and timely manner.

Responsibilities:

Greets and checks-in guests in a friendly and efficient manner

Assists guests with inquiries about hotel amenities, local attractions, and dining options

Handles guest requests, complaints, and feedback with professionalism

Processes reservations and payments accurately

Maintains a clean and organized front desk area

Requirements:

Excellent communication and interpersonal skills

Strong problem-solving abilities

Previous customer service experience preferred

Ability to work flexible shifts, including evenings and weekends

Benefits:

Competitive compensation of $15 per hour

Opportunity for growth and advancement within the company

Employee discounts on hotel stays and amenities

Paid time off and health benefits package

About the Company:

Hampton Inn & Suites in Alton, IL is a renowned hotel chain known for its exceptional customer service and comfortable accommodations. Our team is dedicated to providing guests with a memorable experience during their stay, and we are committed to creating a positive work environment for our employees.

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