Front Desk Receptionist/Medical Assistant

What we are looking for:

As a Certified Community Behavioral Health Clinic, CNS Healthcare's mission is to serve the people of our communities. Our Medical Assistant and Receptionist team is the face of CNS Healthcare. The right candidate for this position remains calm and composed in high-stress, demanding situations. We are looking for someone who is willing to support co-workers, teammates, and the people we serve as needed throughout the course of the day.

Front Desk Receptionist: The Front Desk Representative plays a key role in representing the agency, often serving as a first impression to individuals served and visitors to any office sites. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible.

Medical Assistant: The Medical Assistant plays a key role in representing the agency, often serving as the first impression to individuals served and visitors to any office site. They are trusted to ensure a friendly and welcoming environment and provide the best customer service possible. We are seeking customer service-oriented candidates who take pride in providing kind and compassionate service.

This is primarily an administrative position, however; our Medical Assistants do assist our Clinic team by collecting vitals and other tasks as needed. Experience in community mental health, trauma-informed care, and electronic health records (EHR) will help you be a successful member of our team.

Compensation:

The pay scale for this position is $14.88 to $17.50 per hour. Final offered rate is based off of non-discriminatory factors at interview, such as skill set and experience.

What’s in it for you:

As a member of our team, you will have an opportunity to make a meaningful impact on our community and the lives of the individuals that we serve. CNS Healthcare provides a robust total rewards program to support our team members and their loved ones. We’ve shared some highlights below, but you can visit the benefits guide posted on our careers page to learn more!

• Comprehensive medical insurance options
• Employer-paid benefits including dental, vision, life, and short-term disability insurance
• Retirement program with generous company default contribution and match
• Generous PTO program starting at 18 days annually
• 15 paid holidays, including 3 floating holidays
• Paid parental leave
• Student loan forgiveness eligibility, including Public Service Loan Forgiveness (PSLF), HRSA, and more

Qualifications:

Experience:

• Required:
  • A minimum of 1 year of experience in an office setting
  • Passion for providing an unparalleled customer service experience in a dynamic and diverse work environment
  • Proficiency in word processing, data entry, and telephone skills
  • Ability to be forward thinking and take initiative to accomplish goals and objectives
  • Ability to use discretion and judgement when handling matters of a sensitive or confidential nature

• Preferred:
  • Experience working in a medical office setting
  • Experience working with individuals with behavioral health and substance use disorders
  • Experience with Microsoft Office products
  • Experience with electronic health records (EHRs)
  • Bilingual

Education :

• Required:
  • Minimum high-school diploma or equivalent

Licenses & Certifications :

• Required:
  
  • Must have a valid and unrestricted Michigan Driver’s License

• Preferred:
  • Current Medical Assistant Certification or equivalent certification that is nationally recognized (CMA, RMA, CNA)

About CNS Healthcare:

• CNS Healthcare (CNS) is a non-profit, Certified Community Behavioral Health Clinic (CCBHC) with seven clinics and two clubhouses in Southeastern Michigan. CNS employs approximately 400 employees, paraprofessionals, and support staff, delivering services to more than 7,000 people annually.
• CNS provides comprehensive integrated health services in partnership with several community organizations, and uses a patient-centered approach to identify, support, and promote the overall health of children, adolescents, adults, and older adults.
• Visit our website to learn more about our mission, vision, and values!