Guest and Member Services Ambassador - School Greeter

Job Details Job Location : Phoenix Zoo - Phoenix, AZ Position Type : Seasonal Salary Range : Undisclosed Description Department : Guest and Member Services Supervisor : Manager of Guest and Member Services Supervises : None FLSA Status: Part -Time, Seasonal, Non-Exempt Starting Pay Rate : $18.50/hour Application Submission Deadline : Open until filled The duration of employment for this position is September 15 th through May.

General Statement:

The role of Guest and Member Service’s School Greeter is responsible for creating a welcoming and friendly environment for all incoming school staff, students, and guests. This position plays a crucial role in representing the institution and ensuring a positive first impression and overall experience. The School’s Greeter will assist with verifying on-site attendance, distribution of necessary materials, and communicating rules and procedures to on-site contacts.

Essential Duties :

1. Provide excellent guest service to zoo guests and employees by maintaining a WILD (friendly, helpful, positive and professional) working attitude and appearance and assist in creating value for each individual guest and member.
2. Maintain exceptional standards for guest service, cleanliness, and physical appearance within all locations of the zoo.
3. Communicate clearly with guests and staff over the phone, radio or in person.
4. Receive and respond to guest inquiries and complaints, problem-solving in a friendly, helpful, positive, and professional manner.
5. Communicate any safety or operational concerns to the supervisor.
6. Monitor the public ensuring the safety of guests and animals, including looking for prohibited items, assisting with crowd control, and communicating with Rangers regarding situational concerns.
7. Serve as a liaison between the Guest and Member Services department and all other departments in the zoo.

Guest and Member Services:

1. Warmly welcome all incoming school staff, chaperones, and students with enthusiasm and a friendly demeanor.
2. Foster a welcoming and supportive environment that engages school staff, chaperones, and students; answering general zoo questions with current and accurate information and offering assistance, as needed.
3. Communicate zoo policies and field trip guidelines to teachers, chaperones, and students.
4. Coordinate with Learning and Engagement, Guest Services, and Park Ranger teams to ensure groups are directed appropriately.
5. Maintain a calm and composed demeanor in fast-paced situations.
6. Assist with crowd control and help manage group flow during peak arrival hours.
7. Provide clear and proper instructional and directional communication.
8. Work collaboratively with other staff and management to ensure smooth and efficient operation of daily school entry.
9. Provide support and assistance to coworkers when needed, fostering a cooperative and team-oriented environment.
10. Verify that on-site school attendance accurately matches projected school attendance.
11. Pass out necessary materials, such as identification wristbands to school contacts and chaperones.
12. Uphold and model the Zoo’s commitment to safety, accessibility, and inclusivity

This is by no means an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. Management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g. emergencies, changes in personnel, workload, rush jobs, or technological developments.)

Why Join us?

At the Phoenix Zoo, delivering outstanding guest service is at the core of everything we do. We strive to create a welcoming, inclusive, and engaging environment where every guest feels valued and supported throughout their experience.

When you join our team, you become part of a people-first workplace that values positivity, professionalism, and collaboration. Whether you’re answering questions, helping with directions, or assisting behind the scenes, your contributions play a key role in shaping memorable guest experiences.

What you’ll gain:

• A supportive team culture that celebrates exceptional service

• Opportunities to improve your communication, problem-solving, and hospitality skills

• Opportunities to learn about animals, conservation, and professional development

• Staff perks including discounts, learning opportunities, and recognition programs

• The chance to make a meaningful impact by helping guests connect with wildlife, nature, and each other

• A fun, dynamic, and fast-paced environment where no two days are ever the same

Join us in creating unforgettable experiences that brings our guests back – again and again.

Qualifications

1. Guest service experience preferred.
2. Reliable transportation to-and-from work.
3. Ability to engage and communicate effectively with guests of all ages through good listening skills, friendliness, enthusiasm, and a positive and professional attitude.
4. Ability to adapt to a fast pace working environment.
5. Availability to work early mornings, Monday through Friday, holidays and school breaks.
6. Ability to stand for extended periods of time.
7. Ability to work outdoors in extreme weather conditions.
8. Ability to ascend/descend stairs, bend, squat, stoop, kneel, crouch, crawl, reach, twist at the waist, push, pull and periodically lift up to 50 pounds 4 feet off the ground.
9. Bilingual in English and Spanish is a plus.
10. Ability to pass pre-employment background check and drug test.