Front Desk Associate

Hotel:

Atrium SPIRIT where teamwork, passion and appreciation ignite service excellence

Whats in it for you?

The Atrium SPIRIT is a belief in the power of Service , Perseverance , Inclusion , Respect , Innovation , and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us.

• Career Growth & Learning 40% of our management hires are internal promotions!
• Invest in Your Future 401(k) plan with company match.
• Comprehensive Health Coverag e Medical, dental, and vision insurance options.
• Paid Time Off & Vacation Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Perks That Fit Your Life Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Purpose & Impact Make a difference through Atriums community service and volunteer programs.

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Pay Rate: Starting $15/hr.

Atrium Hospitality is currently recruiting a Front Desk Associate for our Front Desk department. Join a team of Embassy Suites employees who are passionate about servicing guests, one another all while taking care of the people who make it happen, our associates. The hotel has 283 suites and has 60,000 sq. ft. of event space. It is conveniently located in Norman with less than 30-minute commute to and from the center of Oklahoma City.

This is a great opportunity to grow in the hospitality industry with teams that will invest back into talent who are looking to make an impact in their careers.

At Atrium Hospitality, our goal is to ensure that our associates have positive experiences. To achieve this, we are dedicated to creating a culture that upholds six fundamental values, which inspire us to continuously improve for the benefit of our associates and guests.

These values are embodied in the acronym S.P.I.R.I.T. (Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork).

Why work at the Norman Embassy Suites?

• We have growth opportunities! Norman Embassy Suites has consistently been among the top Atrium Hospitality hotels with respect to internal promotions with 22 in 2022 and 24 in 2023.
• Just off I-35 and Robinson, Norman Embassy Suites is in a BOOMING part of the SOONER city. Neighboring the growing 24th Avenue Shops, Norman Embassy Suites is a mere 15-minute ride from the University of Oklahomas campus.
• With a close-knit group of hospitality professionals and top-quality people, the team at Norman Embassy Suites consistently boasts one of the lowest turnover rates in all of Atrium Hospitalitys hotels!
• Hotel Discounts for all team members! Full comprehensive benefits package including medical, dental, vision, short/long-term disability, legal, 401k matching, and MORE!

Why Front Desk?

The Front Desk team is a key proponent of our company and hotel culture. As the face of our team, the primary purpose of the Front Desk Associate is to ensure that guests have an excellent beginning-to-end hotel experience.

Work Performed:

The Front Desk Associate is tasked with the following duties, responsibilities, and assignments:

• Check-in and check-out guests.
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly, and efficient manner.
• Answer inquiries pertaining to hotel services, registration, shopping, dining, and travel directions.
• Handle cash and credit card transactions and process guest accounts.
• As needed, fulfill job responsibilities expected of a Concierge Attendant.
• Ensure proper disinfecting/sanitization/cleaning of the hotel front desk, lobby, and administrative office.
• Print and distribute Daily Event Sheet, door signs, reader board signs, key card items, etc.
• Fax, make copies, and arrange shipping and receiving of packages for guests, along with other services of the Business Center.
• Follow all company safety and security policies and procedures, report accidents, injuries, and unsafe work conditions to management.
• Ensure the safety and security of guests through reporting any safety hazards that may pose a threat to guests and follow proper hotel key control procedures.
• All other work as required to complete the primary purpose of the position.

Qualifications:

Required Experience:

• Professional customer service experience.

Preferred Education:

• High School diploma or equivalent.

Physical:

• Ability to lift, pull and push up to 50 pounds regularly.
• Ability to bend and squat repeatedly.
• Ability to walk and stand for duration of scheduled shift.

Availability:

• Flexible towork dayshifts, early mornings, evenings,nights,weekends, and holidays .

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Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Atrium is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

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