Guest Service Agent

Who this job will appeal to A team player with a great smile and who absolutely LOVES people! What you will be doing At Your Agents in the Communication Center will be the heartbeat for the hotel and is responsible for processing incoming and outgoing communications courteously, while maintaining a positive and professional image. Also responsible for receiving all guest requests and entering them into our Guest Request Database. Answer and process all incoming/outgoing guest and in-house calls. Check bulletin board and logbooks for all pertinent information. Forward messages and faxes as needed to guests and various departments. Responsible for radio communications between security, engineering, and MOD in emergency and non-emergency situations. Must be able to read, write and speak English. Must be able to converse in Basic English. Able to be on your feet for long periods of time. Excellent people skills. Must meet grooming standards. Meet/exceed customer expectations. Computer experience required. Enter requests into the database and follow up with guests to ensure the request is satisfied. Must be comfortable working on-site Our Associates Love Amazing opportunities for career advancement across HVMG Flexible full-time and part-time schedules Up to 40% earned wages paid BEFORE payday with PayActive Paid Time Off (PTO) and Paid Holidays Full Healthcare Benefits (including medical, dental, and vision coverage) 401k Retirement Plan with a guaranteed 4% match and no vesting Hotel and Food and Beverage Discounts and Perks An Equal Opportunity Employer We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability. Source: Hilton Brands - US Military Careers