Principal Customer Service Specialist

Drive Strategic Change Join PDS Tech Commercial as a Principal Customer Service Specialist**

Are you a proactive, detail-oriented professional with a knack for managing complex projects and communicating across teams? **PDS Tech Commercial** is hiring **a Principal Customer Service Specialist** to support high-impact initiatives in collaboration with the North America Business Transformation Director. If youre Excel-savvy, organized, and thrive in a hybrid work environment, this is your opportunity to make a meaningful impact.

**About the Role**

In this role, youll support business transformation projects by coordinating meetings, tracking progress, and resolving open issues across field and support functions. Youll play a key role in ensuring project alignment, communication, and execution in a fast-paced, evolving environment.

**What Youll Do**

+ Support the Business Transformation Director with project coordination and execution

+ Schedule and facilitate meetings with cross-functional teams

+ Track project status and follow up on open issues

+ Prepare reports and presentations using Excel and PowerPoint

+ Maintain project documentation and workflows (SharePoint knowledge a plus)

+ Communicate effectively with internal stakeholders and leadership

+ Adapt quickly to shifting priorities and work independently

**What Were Looking For**

**Top Skills:**

+ Proficiency in Microsoft Excel

+ Excellent written and verbal communication skills

+ Strong ability to work independently and manage multiple priorities

**Required Qualifications:**

+ High school diploma or equivalent

+ 8+ years of experience in project coordination, business operations, or a related field

+ Proficiency in Microsoft Teams and PowerPoint

+ Familiarity with SharePoint and workflow tools is a plus

**Why Join Us**

At **PDS Tech Commercial** , we connect professionals with opportunities that drive innovation and transformation.

+ **Pay Rate:** $54/hr

+ **Shift:** Day Shift 8AM-5PM | Hybrid (eventually transitioning to 100% remote)

+ Collaborate with senior leadership on strategic initiatives

+ Gain exposure to enterprise-level transformation projects

+ Work in a flexible, supportive, and fast-paced environment

**Apply Today and Help Shape the Future of Business Transformation**

If you're ready to support strategic change and thrive in a collaborative, high-impact role, we want to hear from you. Apply now and join **PDS Tech Commercial** in delivering transformation that matters.

**Pay Details:** $54.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance