Guest Services Associate

Mote Marine Laboratory & Aquarium

Guest Services Associate

The Guest Services Associate serves as a first point of contact for Mote Science Education Aquarium guests.This position is responsible for a variety of guest service operations including daily ticketing and memberships, warmly greeting and assisting guests, and operating guest experiences such as Virtual Reality and Stingray Feeding. The Guest Services Associate will interact with guests and provide exceptional customer service with the goal of exceeding guest expectations for their visit.

Part time and Full time positions for Guest Services Associate are available.

Job Responsibilities:

• Treat every guest with the utmost respect, kindness, and inclusivity, ensuring a positive and

accessible experience for all

• Provide a great aquarium experience by assisting guests with any questions or concerns and

providing direction as it relates to any aquarium programs

• Work with the point of sale system to accurately conduct transactions using cash, credit cards,

checks, coupons, and vouchers

• Sell Aquarium memberships and educate guests on opportunities for ticket transfers, renewals,

and upgrades, in alignment with membership goals

• Provide excellent customer service through knowledge of all Aquarium experiences, offerings

and basic operations

• Operate the Virtual Reality station by conducting transactions to sell rides, teaching guests how

to safely operate equipment, and troubleshooting any program issues

• Control guest entry by adhering to ticket times, directing guests to the appropriate line, and

answering all questions relating to their ticket options

• Provide event staffing for all Aquarium special events, including some late nights and weekends
• Maintain a clean and orderly work space
• Perform assigned opening and closing duties
• Put safety of guests, employees, interns and volunteers as a top priority
• Assist customers that may have experienced injury, sickness, lost child, etc. according to the

associated Mote protocols

• Routinely practice safety drills (fire, lost child, animal escape, severe weather, etc.) in

accordance with the Aquarium's drill schedule

• Other duties as assigned

Working Hours:

Normal working hours for a full time employee is 8:30am-5pm, with a half hour unpaid lunch. A normal work week is 30-40 hours. Must be available to work weekends and holidays.

Normal working hours for a part time employee is either 8:30am-5pm, three days a week or 9:15am-

5pm four days a week. A normal work week is 20-29 hours. Must be available to work weekends and

holidays.

Supervision: This position reports to the Manager of Guest Services

Labor Category:Non Exempt (Federal Fair Labor Standards Act)

Experience Required

The ideal team member will be: Energetic, outgoing, and patient with a desire to provide a positive and memorable experience for each Aquarium visitor A team player able to perform additional functions as assigned Effective with communication skills, both verbal and written First-Aid/CPR Certified or ability to obtain certification within 3 months of hire Minimum Experience: High school diploma Basic computer skills Must interact courteously and tactfully with public, staff, and volunteers Able to work independently or as a team Communicate clearly both verbally and in writing Ability to work outside in all Florida weather conditions Ability to lift and carry 25 Ibs Previous cash handling and guest service experience preferred

Perks

Perks include a 6 person Mote membership, reciprocal admission discounts at partner institutions, and access to Florida Attractions Program benefits like free or discounted tickets statewide.

Salary

Hourly, $15.35

How to Apply

Interested applicants should apply on line by choosing "2025 Guest Services Associate (Nathan Benderson Park Campus" at or mail a single package including cover letter, resume or c.v. and the contact information for three references to Mote Marine Laboratory, Attn: Human Resources, 1600 Ken Thompson Parkway, Sarasota, FL 34236

Mote Marine Laboratory & Aquarium

225 University Town Center Dr.

Sarasota, FL 34243

Phone: ...

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