Assistant Hotel Manager

The Weston

630 Main Street
Weston , VT 05161

Hotel with 8 Rooms Managed By First Hospitality 2 Locations Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn Compensation: $24.00 to $26.00 per hour , Full-Time What's in it for you

• Insurance enrollment available from DAY 1!
• Paid time off available from DAY 1!
• Holiday pay available from DAY 1!
• 401(k) enrollment after 30 days!
• Hotel and travel discounts at worldwide destinations!
• Professional development and promotion opportunities!

About this job

The Assistant Hotel Manager plays a key role in ensuring an exceptional guest experience by managing front desk operations and overseeing guest services. While this role does not involve direct leadership of staff, the Assistant Hotel Manager is responsible for:

• Guest Reservations & Services : Managing room bookings, coordinating dinner reservations, scheduling activities, and occasionally arranging spa appointments in advance.
• Guest Experience : Checking in guests and ensuring their needs are met throughout their stay, addressing any concerns promptly to maintain high satisfaction levels.
• Interdepartmental Communication : Acting as the central point of communication between guests, housekeeping, and other departments to ensure seamless service and timely responses to guest needs.

What youll be doing

• Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
• Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
• Effectively engage with guests through phone or email communication consistent with hotel brand standards to ensure guest satisfaction.
• Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
• Answer phones, make dinner reservations for restaurant guests, and occasionally assist with hosting in the restaurant.
• Always maintain professionalism consistent with hotel brand and company expectations.

Success factors Experience & Education:

• 2+ years of customer service experience, preferably in hotel, hospitality or related industry

Communication:

• Excellent verbal and written communication skills
• Must be able to speak, read, and write in primary language used in the workplace
• Physical:
• 8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
• Lift, lower, and maneuver up to 30 pounds occasionally

About The Weston The Weston is an award-winning boutique hotel offering an intimate and luxurious experience. With just nine beautifully appointed rooms, an on-site French restaurant, and a petit spa, we provide personalized hospitality in the heart of New England. Recently named the #1 hotel in New England and among the top 20 hotels worldwide by Conde Nast Traveler in 2024, we are proud to set a new standard in excellence. Open for just one year, we are expanding with a new bakery opening soon, enhancing our commitment to culinary and guest experiences. Posted August 2, 2025