Guest Service Agent (Part-Time)

Guest Service Agent (Part-Time)

Arlington, VA

Job Type

Part-time

Description

Job Summary:

We are seeking a highlyanized and detail-oriented individual to join our team as a Guest Service Agent. The successful candidate will be responsible for registering and assigning rooms to guests, answering inquiries about hotel services, and making reservations for guests. The ideal candidate will have excellentmunication skills, be able to multitask, and have a passion for providing exceptional customer service.

Responsibilities:

Register and assign rooms to guests.

Issue room keys and escort instructions to Guest Service Agent or directly to guest.

Sort, track, and distribute iing mail and messages.

Transmit and receive messages using allmunication avenues.

Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment, and travel directions.

Keep record of room availability and rate.

Compute bills, collect payment, and make change for guests.

Make, confirm, and cancel reservations via allmunication avenues.

Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.

Make reservation, transportation, or entertainment reservations for guests.

Deposit guest payments and maintain accurate records.

Requirements:

High school diploma or equivalent.

Previous experience in a hotel or customer service environment preferred.

Excellentmunication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Stronganizational and time management skills.

Proficient in Microsoft Office and hotel reservation software.

Ability to work flexible hours, including nights, weekends, and holidays.

We are an equal opportunity employer and wee all qualified candidates to . We celebrate diversity and aremitted to creating an inclusive environment for all employees.

Requirements

High school diploma or equivalent.

Previous experience in a hotel or customer service environment preferred.

Excellentmunication and interpersonal skills.

Ability to multitask and work in a fast-paced environment.

Stronganizational and time management skills.

Proficient in Microsoft Office and hotel reservation software.

Ability to work flexible hours, including nights, weekends, and holidays.

Stepstone Hospitality and the Hilton Garden Inn Arlington Courthouse Plaza are an Equal Opportunity Employer - EOE/M/F/D/V