Server Assistant

10000 Ballantyne Commons Parkway
Charlotte , NC 28277

Job Description

Busperson

Department: Food & Beverage

Reports To: Restaurant Manager

Northwood Overview

An enterprising organization managing hospitality assets that deliver unique, carefully curated guest experiences. We understand that our people are the hallmark of our success, managing and operating a portfolio of leading hotel assets ranging from select service to lifestyle independent hotels. Our people are the most important assets. We are committed to developing talent and building high performance leadership teams. We understand that the sum of our collective talents and efforts helps us achieve greater results and thrive.

Job Overview:

The Busperson plays a vital role in ensuring a seamless dining experience for our guests. The primary responsibility is to maintain a clean and organized dining area, supporting our servers and ensuring a positive guest experience.

Key Responsibilities:

Table Setting and Clearing:

o Set tables according to established standards, including linens, silverware, glassware, and condiments.

o Clear and reset tables promptly after guests leave, removing dirty dishes and debris.

o Restock side stations with necessary supplies.

Cleaning and Sanitation:

o Clean and sanitize tables, chairs, and other dining surfaces.

o Sweep and mop floors to maintain a clean and safe environment.

o Assist with cleaning and organizing the back-of-house areas.

Beverage Service:

o Refill water glasses and coffee/tea pots as needed.

o Assist servers with beverage service, including carrying trays and delivering drinks.

Guest Service:

o Interact with guests in a friendly and professional manner.

o Anticipate guest needs and respond promptly to requests.

o Address guest concerns and questions in a timely manner.

Qualifications:

Perks & Benefits:

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member. Duties, responsibilities and activities may change or be added at any time with or without notice.

EEO and ADA Statements

The Ballantyne is an Equal Opportunity Employer, committed to maintaining a diverse workforce and inclusive culture. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.