On-Call Banquet Server InterContinental Hotel

job overview

Provide prompt and courteous food and beverage service to guests during banquet/catering functions.

At InterContinental Hotels we want our guests to relax and be themselves which means we need team members to:

• Be you - by being natural, professional and personable in the way you are with people
• Get ready - by taking notice and using your knowledge so that you are prepared for anything
• Show you care - by being thoughtful in the way you welcome and connect with guests
• Take action - by showing initiative, taking ownership and going the extra mile

Duties and Responsibilities

FINANCIAL RETURNS

• Properly store all reusable goods.

PEOPLE

• Perform pre- and post-shift side work; set-up, condiments, etc.

GUEST EXPERIENCE

• Serve menu items to guests in a prompt and courteous manner and according to the banquet event order; time the service of courses to correspond with the dining pace of the guests.
• Respond to guest inquiries and special requests promptly and professionally to ensure guest satisfaction; notify supervisor of guest complaints or unusual situations.

RESPONSIBLE BUSINESS

• Clear tables after service. Remove trays of dirty dishes, silverware and glassware to kitchen for cleaning.
• Perform other duties as assigned which may include assisting with set up and break down of function space, and plating of meals.

QUALIFICATIONS AND REQUIREMENTS

Basic reading and writing. Food service experience with general knowledge of banquet operations.

This job requires ability to perform the following:

• Handling, carrying or lifting items weighing up to 75 pounds (tables, chairs, trays, etc.)
• Moving about the function areas.
• Bending, stooping, kneeling

Other:

• Communication skills are utilized a significant amount of time when interacting with guests, cooks, wait staff, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Mathematical skills, including basic math are used frequently.
• May be required to work nights, weekends, and/or holidays.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.