Division Customer Service Specialist

Position: Division Customer Service Specialist

Location: Dallas, TX (ONSITE)

Schedule: Monday-Friday, 10:00AM-6:30PM (Full-Time)

Who We Are:

West Shore Home is a technology-driven and industry-leading home improvement company specializing in high-quality and convenient remodels of Bathrooms, Windows, Doors, and Flooring. West Shore Home operates in over 40 locations nationwide and is home to over 3,000 employees!

Purpose of Position:

As a Division Customer Service Specialist at West Shore Home, you will deliver a five-star experience for our customers who require a post-installation service ensuring that each interaction with our customers exceeds expectations.

Key Role Accountabilities:

• Handle both inbound and make outbound calls each day, establishing long-term relationships with our customer base.
• Use product knowledge to resolve issues through questioning and trouble-shooting techniques over the phone.
• Report customer escalations/emergencies directly to the General Manager, Operations Manager and Division Customer Service Manager.
• Provide a 5-star customer service experience to all customers regarding post-installation services.

Must-Have Requirements:

• High School Diploma or equivalent required.
• A passion for building relationships and a desire to work independently, efficiently, and with high accountability.

Benefits:

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Compensation:

The hourly pay for this position is $20-$22 per hour. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to experience, knowledge, skills, and abilities as well as geographic location of the position.

Culture and Community:

We believe that when employees feel valued and supported, they perform at their best. Our dedication to fostering a strong, value-driven culture has consistently earned us the Top Workplaces USA award as one of the nation's top employers, including recognition in Leadership, Purpose & Values, and Compensation & Benefits.

West Shore Home strives to Bring Happiness to Every Home and that goes beyond our customers and employees. We support positive change in our communities by volunteering, giving back, and supporting nonprofits that make a difference. Learn more here: