Housekeeping Manager - Hotel Daphne

Where The Familiar Meets The Far Out

Hotel Daphne in Houston Heights is a 49-room hideaway inspired by utopian ideals, clandestine neighborhood clubs, determined women and art of all kinds. We invite travelers and locals to check in and "check out." Opening winter 2025.

Housekeeping Manager - Lifestyle Job Description

Who You Are

As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

Reporting to the General Manager the Housekeeping Manager is responsible for the overall cleanliness and presentation of the hotel. As a Housekeeping Manager, you will be responsible for the department management, financial budgets, cleaning scores, and overall presentation of the hotel.

The person in this position must have good communication skills, the ability to resolve conflicts and a thorough understanding of Company policies. Furthermore, the Housekeeping Manager has the responsibility of developing and maintaining the location's culture, values, and reputation in the public eye, and with all staff, guests, vendors and partners.

Responsibilities will include:

• Develop departmental objectives, budgets, policies, procedures and strategies
• Demonstrate a working understanding of labor cost control through effective scheduling and proactive management
• Schedule Housekeeping hours and assign duties and responsibilities in accordance with work requirements
• Train and supervise Housekeeping staff
• Ensure all employees adhere to dress code policies for their scheduled shift
• Resolve customer complaints regarding Housekeeping operations
• Inspect all guest rooms and ensure each passes Bunkhouse standards
• Implement standards and procedures to consistently conduct an accurate inventory
• Monitor compliance with health and fire regulations regarding lodging facilities
• Evaluate new products for usefulness and sustainability
• Arrange for equipment purchases and repairs
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems
• Perform personnel actions such as hiring and firing staff, consulting with other managers as necessary
• Ensure staff has a complete understanding of their job requirements and sufficient training before holding them accountable for results
• Hold staff accountable for their job performance through regular performance evaluations
• Maintain awareness of documentation needed and retained in employee files
• Ensure open lines of communication with staff, all departments and upper management at all times via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Adhere to all standards of operations, policies and procedures, manuals, training material, memos and verbal instruction
• Ensure that all equipment is maintained in good, safe working condition
• Maintain an increased awareness of safety issues throughout the property
• Keep abreast of safety and emergency procedures and OSHA requirements
• Attend relevant meetings

Qualifications - External

Qualifications

Experience Required

• Two (2) years related experience in hospitality or service industry
• High School diploma or general education degree (GED). College Degree preferred
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
• Ability to speak the primary language(s) of the workplace
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of co-workers and sister property staff
• Ability to create documents in Excel and Word
• Ability to understand other computer programs (i.e. Property Management System)
• Ability to apply concepts of math including addition, subtraction, multiplication, division and algebra, using whole numbers, common fractions, and decimals

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

We Welcome You

Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.