Lead Host

2 years

POSITION SUMMARY: The Lead Host/Hostess plays a pivotal role in ensuring the smooth operation of the restaurant's front-of-house activities. Responsibilities include managing the reservation book, updating reservation notes, compiling a list of VIP guests and private event details for the chef, and leading pre-shift meetings. This position requires strong organizational skills, attention to detail, and a commitment to providing exceptional hospitality.

ESSENTIAL JOB RESPONSIBILITIES (not all inclusive):

• Manage the reservation book, including plotting reservations, updating notes, and maintaining accurate records.
• Answer the phone line courteously and ensure the host stand is never left unattended
• Compile a list of VIP guests and private event details for the chef, ensuring special attention and personalized service.
• Lead pre-shift meetings to review reservations, discuss special requests, and coordinate with the service team.
• Greet and seat guests in a timely and courteous manner, ensuring their satisfaction throughout their dining experience.
• Assist with managing waitlists and optimizing table turnover.
• Coordinate with servers, bartenders, and other staff members to ensure seamless service operations.
• Maintain cleanliness and organization in the host/hostess station and lobby area.
• Provide support and assistance to guests as needed, including answering questions and addressing concerns.
• Uphold high standards of professionalism and hospitality at all times.

KNOWLEDGE, EXPERIENCE AND SKILLS:

• Previous experience in a host/hostess role required, with experience in using Resy Software and a supervisory capacity preferred.
• Strong organizational skills with the ability to multitask and prioritize effectively.
• Excellent communication and interpersonal skills.
• Proficiency in reservation management systems and basic computer skills.
• Ability to remain calm and composed under pressure.
• Flexibility to work evenings, weekends, and holidays as needed.
• Genuine warmth and hospitality.

PHYSICAL REQUIREMENTS:

• Must be able to stand and walk for extended periods of time.
• Ability to lift and carry items such as menus and seating charts.
• Manual dexterity for handling paperwork and operating electronic devices.
• Stamina to handle the demands of a busy restaurant environment.

COMPENSATION: The base pay range for this position is minimum wage to $18/hour, plus tips. Actual pay may vary based on factors such as experience and performance.

Compensation: Hourly ($16.00 - $18.00) plus tips

Benefits & Perks: Dining Discounts

Resy

Leadership

Customer Service Orientation

Time Management

Problem Solving

Team Coordination

Adaptability

Conflict Resolution

Multitasking

Record Keeping

Professionalism

Flexibility

Stress Management

Active Listening

Attention to Guest Needs

Event Planning

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