Housekeeping Supervisor

Meyer Jabara Hotels has distinguished itself as an employer of choice, attracting innovative and talented industry professionals who deliver exceptional results. Our Associates are encouraged to reach their fullest potential by delivering a differentiated experience to our guests and an exceptional bottom-line.

Job Title: Housekeeping Supervisor

Reports to: Manager Housekeeping

Director Housekeeping

Position Summary: The primary responsibility of the Housekeeping Supervisor, is to oversee the housekeeping staff and their activities, to ensure the hotel is maintaining an overall clean and safe area for our guests and employees. He or she is responsible for maintaining quality control and utilizing the proper equipment and supplies for the efficient and economical operation of the hotel. The supervisor represents Housekeeping management in their absence. Minimum Experience :

• One Year of leadership experience in hospitality industry or similar organization
• 2 years of Housekeeping experience in a full service hotel
• Basic computer Knowledge
• High School Diploma or equivalent.

Requirements:

Work Environment — Ability to work any 5 days a week. AM/ PM shifts

• With various type of equipment such as telephones, two-way radios, Housekeeping cart, laundry cart, vacuum, broom, window cleaner, furniture polish, all-purpose cleaner, dumpster/trash compactor sponge, mops and buckets, keys, hand vacuum, extension cord, door stopper, laundry chute, elevators, floor care products (i.e., stripper, was, sealer) carpet extractor, Wet/Dry Vacuum
• With office equipment such as computers and various pieces of brand/company software, Microsoft products etc.
• Under variable temperature conditions
• Under variable noise levels
• Outdoors/indoors
• Around chemicals, fumes and or odor hazards
• Around dust and or mite hazards
• Ability to work both individually and part of a team Physical Requirements:
• Long hours sometimes required
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force

• Frequently or constantly to lift, carry, push, pull, or otherwise move objects.
• Ability to bend, stretch, twist, stoop or reach with your body and arms repeatedly without difficulty
• Ability to attend for long hours and walk long distances without fatigue
• Ability to work under variable temperatures and noise levels
• Oral and Written Comprehension and Expression - Must be able to convey & understand
• information and ideas in English
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
• Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
• Multi-lingual skills helpful

Essential Duties & Functions:

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance, as required by the needs of the hotel operation.
• Maintain high Standards of personal appearance and grooming, as defined in the hotel handbook, when working
• Comply at all times hotel's policies and procedures to encourage safe and efficient hotel operations
• Suspense and ensure completion of all duties of Housekeeping staff
• Log all requests and confirm completion
• Maintain key control
• Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
• Balance and prepare individual paperwork for closing of shift
• Inspect all rooms assigned to Housekeepers in his/her section of the hotel on a daily basis
• Notify Housekeepers of any deficiencies found in the room and note on the attendant's board
• Return Housekeeper to correct deficiencies when applicable
• Re-inspect corrected rooms
• Prepare Housekeeper's daily assignments in the absence of the Housekeeping Manager
• Submit maintenance reports/requests to the Engineering department
• Communicate with Front Desk/Office team regarding information about discrepant rooms via phone or in person

• Physically check discrepant rooms when needed
• Clean guest rooms when needed
• Inspect Housekeeping storage areas/carts/sign board at the end of the Housekeeper's shift
• Assist in training of all positions within department

• Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights
• Supervise staff, including assisting Manager with, train, develop, empower, coach & council, resolve problems, provide open communications
• Completes inspections of all public areas, offices, washrooms, back of the house. Etc.
• Inspects equipment to ensure proper cleaning and maintenance
• inspect guest rooms for quality and cleanliness
• Check and respond to electronic communications in a timely fashion
• Inspect laundry room to ensure productivity and that linen is evenly distributed to team members.
• Conduct inventory of linen and supplies.
• Coordinate with engineering department to ensure that they are provided rooms for PM program.
• Communicate with front desk team throughout the day and provide updates.
• After preparing housekeeping assignments send email with housekeeping line up for AM and PM 6. Closing supervisor will send email with PM pass on providing team with updates.
• Log in lost and found items turned into housekeeping.
• Monitor master keys. Ensure that keys are signed out.
• Update all housekeeping spreadsheets and paperwork.
• Ensure that employees are following their schedules.

Working Conditions :

- This position may require standing or walking for extended periods.

- May involve dealing with challenging situations and individuals in a professional manner.

- Salary range for this position - $ 22- $23.00 per hour.

As Housekeeping Supervisor you will:

Deliver the People Connection – You have a record of accomplishment for being organized and have the ability to deliver clean & well-maintained rooms for our guests to sleep in. You have a great eye for detail and know what it takes to deliver the perfect room that fits within company and hotel brand standards.

Deliver the Promise – You are empowered to aid guests if they need assistance and work with the hotel team to deliver memorable stays.

You are part of a Team – At Meyer Jabara you are part of an amazing flock! You will form part of our Housekeeping department and work with your peers to create connections, handle all functions that will be required in your role

The difference between being a good business and an amazing business can be found in the company's footprints made by giving back and serving others. Community relationships matter to the team at Meyer Jabara.