Warehouse Customer Service Representative

Warehouse Customer Service Representative**

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We are seeking a Warehouse Customer Service Representative who plays a crucial role in ensuring smooth warehouse operations and providing excellent customer service to our clients. This position acts as a liaison between the warehouse and customers, handling inquiries, processing orders, and resolving issues that may arise. Your goal will be to maintain high customer satisfaction and efficient operations.

**Schedule:** Monday to Friday, 7:00 am 3:30 pm

**Salary:** $22/hr

**Key Responsibilities:**

+ Process day-to-day order entry from multiple customers.

+ Handle inbound and outbound paperwork.

+ Verify all billing charges for assigned accounts.

+ Assist Warehouse Associates with inventory compliance during order fulfillment.

+ Utilize the CAPA System and manage customer complaints and quality issues.

+ Report food safety and quality problems promptly to the appropriate person.

+ Maintain organized and up-to-date records of customer interactions, orders, and related documentation.

+ Generate reports on order status, inventory levels, and customer inquiries.

+ Provide regular updates to management regarding customer feedback and issues.

+ Adhere to health and safety guidelines and regulations in the warehouse environment.

+ Promote a safe working environment for all employees.

**Additional Duties:**

+ Efficiently stack and store products in a manner that will not damage them.

+ Assist in physical inventories.

+ Maintain a neat, clean, and orderly work area, following company housekeeping policies.

**Qualifications and Skills:**

+ High school diploma or equivalent.

+ Proven experience in customer service or a related field.

+ Strong problem-solving and conflict resolution abilities.

+ Ability to work under pressure and meet deadlines.

+ Proficiency in using computer systems and Microsoft Office Suite.

+ Knowledge of warehouse operations, inventory management, and logistics is advantageous.

+ Experience with Freezer/Cooler environments is desired.

**Additional Information:**

Candidates who demonstrate strong attention to detail, efficiency, and a commitment to quality assurance in a fast-paced warehouse setting will find this role rewarding. If you meet the qualifications and are ready to take on this challenging and rewarding role, we encourage you to **apply** .

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, were obsessed with where it can take you. To us, its about more than simply accepting your next job opportunity. Its the fuel that powers every next step of your life. Its the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifejust ask the 300,000 people we employ each year.

Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center. Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.