Shift Supervisor (Banquet Captain)

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Job Summary

The Department of Campus Dining and Hospitality encourages applications for the Shift Supervisor (Banquet Captain)! This is a hands-on working position that provides oversight and leadership in the Campus Dining and Hospitality (CD&H) catering department or other areas as assigned. Provides flexible and responsive customer service. This position would under the general supervision of leadership, assign and coordinate the activities of fulltime, student, and temporary staff involved in the preparation, set-up, service, and clean up associated with assigned event or service. Maintains and is accountable for the cleanliness and proper functionality of the following areas and associated staff: food and beverage preparation and service, dish-washing, banquet and event spaces, storerooms, catering vehicles, loading dock and all storage areas. Provides input in the development of protocol for service standards. Assigns and delegates staff members to required areas based on flow of service and needs of operation. Ensures service quality, A9, food safety, uniform standards, and sustainability standards are all upheld and fully corrects noncompliance items immediately. Determines break schedules for all staff based upon organizational needs and staff schedules, all while offering excellent customer service in a team-oriented and supported environment.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.

Who We Are

The Division of Student Life consists of 30 departments that provide student support and services dedicated to helping students become successful, curious, competent individuals during their time at CU Boulder.

The work in Student Life supports all factors of the student experience, no matter what department a staff member may work in. This includes where students live, eat, make friends, build professional skills and find help if they need it. Many departments provide involvement opportunities, educational resources and support services to help students find their community and build lifelong skills. Student Life also has shared services departments that support the work and staff of our student-facing areas, including areas like center for assessment, insight and research, business services, finance, employee experience, communication and marketing and technology solutions.

With over 900 staff members in the Division of Student Life, our diverse team is uniquely positioned to personalize the student experience and advocate for students, enhancing their success inside and outside the classroom.

Campus Dining & Hospitality leads the industry with outstanding quality food and dining experiences. Campus venues include residential dining halls, catering and retail outlets with staff who strive to make each student's experience the best it can be. Serving about 3 million meals each year, Campus Dining & Hospitality is dedicated to expanding sustainability efforts and providing options to guests with dietary restrictions and allergens.

What Your Key Responsibilities Will Be

Quality Assurance:

• Navigates customer complaints and is empowered to make decisions in the best interest of the operations and its guests. Resolves disputes between staff and others, notifies appropriate campus resources as needed. Ensure all ParTech and A9 labeling procedures are followed during schedule shift and determines corrective action when out of compliance, including verifying accurate labeling, troubleshooting equipment and staff education. Conducts audits of efficiency and effectiveness to manage and control cost. Offer recommendation and solutions to the leadership team to improve daily operations of functional area. Assist in creation of standardized operating procedures and training methods. Ensure all areas are setup and broken down in accordance with SOP's ensuring that all events or service meet department standards. Comply and enforce sanitation regulations and safety standards.

Personnel:

• Assist in staff recruitment, training and onboarding process. Empower others to make decisions in areas within their span of control. Assigns daily work tasks. Ensures tasks are completed efficiently and on time and that assigned areas run smoothly. Ensures employees follow assigned schedule, appropriate break times and follow proper procedures of all leave requests. Responsible for performance plans for direct reports and hold employees accountable, following progressive discipline processes. Maintains records of shift activities and incidents. Discusses staff issues with Executive Team and collaborates on the best solution. Display and demonstrate excellent communication skills. Coaches others to develop their communication skills. Fosters a positive work environment. Assists in ensuring accurate timekeeping of staff worked hours.

Dining Operations Prep:

• Enforces and is accountable for ensuring assigned area is following all SOPs. Understands and uses all production and service equipment in assigned area. Places work orders as needed. Assist with ordering and receiving of goods and services as needed. Successfully passes State Food Safety and other required trainings as applicable. Use university vehicles to transport and deliver goods and services to scheduled events.

What You Should Know

• Nights and weekends required.
• The anticipated shift for this position will be Tuesday - Saturday, 11am - 7:30pm.
• This position operates University vehicles and requires an active Driver's License in good standing.

What We Can Offer

• The annual salary for this position is $49,358.40

Benefits

The University of Colorado offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO Pass. The University of Colorado Boulder is one of the largest employers in Boulder County and offers an inspiring higher education environment. Learn more about the University of Colorado Boulder.

Be Statements

Be adaptable. Be flexible. Be Boulder.

What We Require

• Four years of food service experience. Relevant education may substitute for experience on a year for year basis.
• State Food Safety certified and or certificate appropriate for the position level or the ability to obtain State Food Safety certification or certificate appropriate to position level within 6 months of hire.
• Must possess appropriate State Food Safety certification or certificate appropriate to position level for the duration of employment with CD&H.

What You Will Need

• Ability to work in a team driven environment.
• Punctuality.
• Strong attention to detail.

What We Would Like You to Have

• Catering experience in high volume university or institutional operations.
• On and off premise catering experience.
• Knowledge of different dining service styles.
• Experience in bartending and mixology.

Special Instructions

To apply, please submit the following materials:

1. A current resume.

2. A cover letter that specifically tells us how your background and experience align with the requirements, qualifications, and responsibilities of the position.

We may request references at a later time.

Please apply by August 18, 2025, for consideration.

Note: Application materials will not be accepted via email. For consideration, please apply through CU Boulder Jobs.

In compliance with the Colorado Job Application Fairness Act, in any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Essential Services

This position is designated "essential services." The incumbent is required to respond to requests for work during campus emergencies (snow, wind, rain, flood and any other natural or man-made event) and report to work for his / her regularly assigned shift during emergency campus closures.

Posting Contact Information

Posting Contact Name: Boulder Campus Human Resources

Posting Contact Email: ...