Runner

3 years

RUNNER / EXPO

JOB DESCRIPTION FOH

If you are hardworking, appreciate work/life balance, and hate mediocrity, this job might be for you! And if you also love movies, youll want to keep reading

Metro Cinema is an upscale, private cinema concept from the founder of Alamo Drafthouse Cinema. In addition to movie screenings, the 20 private suites are also available for meetings, events, sports, karaoke and gaming. This is the very first private cinema concept in the United States and will feature upscale, contemporary dining as well as a fantastic wine list and cocktail program. We are looking for hospitality-centric lovers of great film, great food and great drinks to help us usher in the newest innovation in the cinema industry.

Metro Cinema is seeking Expo Runners to join our team.

Youll also support the pre-opening process, including helping to define how we operate, helping to develop SOPs, and launching operational systems.

Experience in luxury hospitality, restaurant or entertainment venues are essential, as is a passion for delivering exceptional guest experiences and a love of movies. Event experience is a major plus, as Metro Cinema specializes in hosting private screenings and events.

ESSENTIAL FUNCTIONS OF THE JOB

• The ability to speak, see, hear, read, and write
• Mobility and manual dexterity
• Ability to lift at least 30 pounds on a semi-regular basis and perform other diverse physical tasks as needed
• The ability to comprehend and follow written and verbal direction
• The ability to bend, stoop, stand and perform extensive walking up to 8-10 hours a day

OVERALL RESPONSIBILITIES

• Responsible for job duties as outlined
• Maintain a clean and organized station
• Adherence to company, state, and county service & sanitation standards
• Adherence to posted schedule, clock in/out times, scheduling policies and procedures
• Attendance to company meetings and training seminars as required
• Adherence to company uniform and grooming policies

SPECIFIC RESPONSIBILITIES

• Clean plates as you reference suite order
• Place food that corresponds to suite number on into hotbox cart (triple check that every food item is there)
• Include appropriate serving utensils for each dish that corresponds to the suite (count plates vs. items on ticket)
• Make sure you mark modified plates you are packing
• Remember the FULL hands rule (full hands out and full hands in)
• Always scan the venue and hallways for any carts that need to be rolled back to kitchen. UTILIZE your steps! Using a cart to bring food, drinks, clean glasses and silverware to a suite can be used to remove any dirty glasses, dishes & anything else that guests are finished with.
• Keep fingers along the rims of plates rather than touching inside the plate or food.
• Keep fingers towards the base of glassware, not along the rim.
• Keep fingers towards the base of silverware, not touching the end that goes in guests mouths.
• WASH YOUR HANDS!
• Stock & restocking bar to par levels set by bartenders
• Knowledge of making house mixes, purees, and recipes to the levels set by bartenders
• Knowledge of menu items, wines, beers, and cocktails
• Maintain FRIENDLY, HELPFUL AND POSITIVE attitude.
• Responsible for all side work and cleaning duties
• Assists all fellow staff members in their tasks when necessary.
• Carries out all other duties as assigned by management
• Act as a director of food orders
• Call orders, as they come in, in order of necessity and relevance
• Assure orders are being dealt with in a timely and efficient manor
• Act as an intermediary between kitchen and FOH
• Direct Servers, Server Assistants, Service Captains & any other employees where food is going
• Assure high standards of presentation and food quality are kept

Benefits

Great talent deserves to be rewarded. As part of our team, youll enjoy a comprehensive benefits package designed to support your well-being, future, and professional growth, including:

Pay: Server $15 per hour/ plus tips

Comprehensive health/vision/dental/life/disability plans

401(k)

Transit Benefits

Metro Cinema is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, sexual orientation, veteran status, or on the basis of disability or any other federal, state or local protected class.

Job Type: Full-time

Shifts:

Day shift

Evening shift

Morning shift

Compensation: Hourly ($15.00) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, 401k, Commuter Benefits

Strong Customer Service Skills

Strong Work Ethic

Ability to work in a fast paced environment

Teamwork and Collaboration

Team Collaboration

Attention to Detail

Customer Service Orientation

Time Management Skills

Adaptability to Fast Paced Environments

Problem Solving Skills

Ability to Handle Cash and Process Payments

Problem Solving Abilities

Flexibility in scheduling

Effective Communication Skills

Ability to Work Under Pressure

Organizational Skills

Strong Communication Skills

Knowledge of food safety practices

Physical Stamina

Ability to Multitask

Commitment to Cleanliness and Sanitation

Positive Attitude Towards Learning and Development

Ability to Follow Procedures and Standards

Ability to Assist and Support Colleagues

Interpersonal Skills

Knowledge of Event Coordination

Passion for Hospitality and Entertainment

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