Hotel Manager

Meet the latest Hotel June, a private enclave of mid-century bungalows that once served as historic hideaways for wayfaring writers, musicians, and artists on iconic Point Dume. Hotel June is our modern homage to the spirit of historic Malibu, an entirely one-of-a-kind boutique hotel that offers the best of both worlds: On the iconic Pacific Coast Highway, just a short drive to the beach…and a private, peaceful retreat for escaping it all.

Job Summary:

The Hotel Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring a seamless guest experience, and maintaining the overall efficiency of the property. Reporting directly to the General Manager, the Hotel Manager will lead and support various hotel departments, including Front Office, Housekeeping, Food & Beverage, and Maintenance. This role involves managing staff, optimizing operational processes, ensuring high levels of guest satisfaction, and meeting financial and service goals while upholding the hotel’s brand standards.

Essential Job Duties and Responsibilities

• Operations Management:
• Supervise daily hotel operations to ensure that all departments function smoothly and efficiently.
• Monitor front desk operations, housekeeping, food and beverage service, and maintenance, ensuring that all areas meet quality standards.
• Ensure that hotel policies and procedures are consistently followed by all staff.
• Oversee the implementation of safety and security protocols to ensure a safe environment for guests and employees.
• Coordinate with the General Manager on staffing, training, and operational strategies to improve hotel performance.
• Guest Experience & Satisfaction:
• Ensure that guest services exceed expectations by overseeing guest relations, ensuring efficient check-in/check-out, and addressing guest concerns promptly.
• Implement and monitor guest feedback systems to evaluate satisfaction and identify areas for improvement.
• Handle guest complaints and issues effectively, maintaining the hotel’s reputation for excellent service.
• Ensure rooms, amenities, and services meet the hotel’s brand standards and guest expectations.
• Staff Management & Leadership:
• Lead, train, and motivate hotel staff to ensure they provide exceptional service and meet performance standards.
• Conduct regular staff meetings and provide ongoing coaching, feedback, and performance evaluations.
• Develop staffing schedules and ensure the hotel is appropriately staffed based on occupancy levels and seasonal demand.
• Foster a positive and collaborative team environment, ensuring effective communication across all departments.
• Financial Management & Budgeting:
• Assist the General Manager in preparing the hotel’s annual budget and financial forecasts.
• Monitor the hotel’s operating costs and take corrective actions to control expenses and maximize profitability.
• Review financial reports regularly and report to the General Manager on key performance indicators, including revenue, occupancy rates, and operational costs.
• Support revenue management strategies by optimizing room rates, occupancy, and ancillary revenue streams.
• Sales & Marketing Support:
• Assist with sales and marketing efforts to increase room occupancy and promote hotel services.
• Collaborate with the sales team to implement promotional campaigns and develop relationships with local businesses and event organizers.
• Help maintain the hotel’s online presence and reputation through social media, customer reviews, and marketing efforts.
• Health & Safety Compliance:
• Ensure the hotel complies with all local health, safety, and regulatory requirements.
• Oversee the implementation of safety and cleanliness protocols for both staff and guests.
• Ensure all hotel facilities are maintained to the highest standards of cleanliness, functionality, and safety.
• Reporting & Communication:
• Provide regular reports to the General Manager on operational performance, staffing, guest feedback, and financial performance.
• Maintain open and effective communication with the General Manager and department heads to ensure alignment with the hotel’s overall objectives.
• Participate in management meetings and contribute to discussions on hotel strategy and performance.

Education and/or Experience

• Bachelor’s degree in Hospitality Management, Business Administration, or a related field preferred.
• 5+ years of experience in hotel operations, with at least 2 years in a supervisory or management role.
• Strong knowledge of hotel operations, including front office, housekeeping, food and beverage, and maintenance.
• Previous experience working in a luxury or upscale hotel is a plus.
• Proficient with hotel systems (PMS, POS, labor scheduling, reporting) and Microsoft Office Suite
• Comfortable leading a close-knit team with empathy and accountability
• Highly organized and proactive with strong leadership skills
• Ability to manage multiple priorities with attention to detail

Skills/Specialized Knowledge

• Strong leadership skills with the ability to motivate and develop staff at all levels.
• Passionate about sustainability, design, and thoughtful hospitality
• Excellent communication and interpersonal skills, with a customer-focused mindset.
• Strong problem-solving abilities, especially in handling guest issues and operational challenges.
• Ability to manage multiple tasks and projects while maintaining high service standards.
• Strong financial acumen, with experience managing budgets and controlling costs.
• Knowledge of local regulations and health and safety standards related to the hospitality industry.
• Proficiency in hotel management software and property management systems.

Physical Demands

• Ability to sit or stand for extended periods while working at a desk or conducting meetings.
• Comfortable with outdoor exposure and movement across uneven terrain (as Malibu is a coastal, nature-adjacent location)
• Ability to walk, stand, and move around the hotel property as needed.
• Ability to lift up to 20 pounds (e.g., office supplies, files, or equipment).
• Occasional travel for industry events or to visit other properties.
• Flexible to work nights, weekends, and holidays as needed

Company Overview

Proper Hospitality is a diverse team of passionate individuals who share a common love for hotels and the art of hospitality. Our philosophy is simple: there is a right way to do things, and anything less just isn’t proper. We are seeking the best of the best—both within and outside the industry—to join us in building a new kind of lifestyle hospitality company, inspired by a centuries-old tradition. Our work is challenging and fast-paced, but above all, it is rewarding.

To achieve our vision—to inspire and transport people—we seek like-minded candidates who embody our ethos, The Pillars of Proper:

• Care Proper: We are natural and gracious hosts to all.
• Achieve Proper: We are committed to excellence.
• Imagine Proper: We are resourceful.
• Present Proper: We have an appreciation for style and culture.

Proper Hospitality is an equal-opportunity employer. We provide employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, disability, gender identity or expression, genetics, or any other federally or state-protected category.

We also consider qualified applicants with criminal histories in accordance with local Fair Chance Hiring Ordinances