Game Day Guest Service Representative - Temporary Part-Time

The JMA Dome is seeking Temporary Game Day Guest Service Representatives to work on an as needed basis for events in the 2025-2026 academic (June 2025 through May 2026) season. Our Guest Service Representatives play a critical role in creating a safe and enjoyable experience for our guests. In this role you will have the ability to promote excellence customer service throughout the Stadium.

Education and Experience

• As a Guest Service Representative, you are a leader for the entire Event Staff. We expect you to work as a team with all other Supervisors and staff personnel. You are encouraged to help in other areas as needed and assist all staff members that need assistance.
• Be a helpful, courteous leader of our staff and patrons.
• Have complete knowledge of the Dome Playbook, and policies & procedures.
• Monitor Event Staff members' appearance, and performance.
• Must be able to obtain a NYS Security Guard License.

Skills and Knowledge

• Applicants must be flexible and able to work events that on average last between 5 and 7 hours.
• Events take place on nights, weekends, and some holidays.
• You are expected to be available to work a majority of the high priority events such as: SU Football, SU Basketball, Monster Jam, and all Concert events.

Responsibilities

• Attend all pre-event meetings with the Dome Management staff prior to events.
• Assist in the event day preparation of the Guest Service office and materials.
• Rotate shifts inside the Guest Service Office as needed, working with guests stadium related issues.
• Be alert for radio calls, and respond to incidents in your designated area.
• Resolve Guest concerns and accommodate special requests.
• Continually monitor the Stadium, be prepared to assist with any and all Guest Service needs.
• Be prepared to work with Event Staff on difficult issues that they cannot resolve.
• Report all on-the-job injuries, no matter how small, immediately.
• Complete Incident Reports as needed.
• Assist with coordination and accuracy of the JMA Dome lost and found program.
• Take part in post-game meeting with the Director of Security & Event Staff to review event.
• Perform additional responsibilities as needed and as directed by management.

Physical Requirements

• You must be able to stand and walk during an entire event in a stadium environment.
• Sometimes Event Staff Team Members are required to set up/take down chairs (must be able to lift/carry up to 25 pounds) or push guests in a wheelchair.

Tools/Equipment

• Portable Ticket Scanner if applicable.
• Metal Detecting equipment as needed.
• PPE will be provided and required to wear if needed.
• The specifics will be based on job duties.

Application Instructions

In addition to completing an online application, please attach a resume and cover letter.