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JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing on our core values of Fun, Integrity, Communication, and Teamwork.

As part of our team, full and part time employees will enjoy the following benefits and perks:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full time employees are eligible for the following:

• Competitive Medical, Dental, Prescription Plans
• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees contact the Benefits Department for eligible benefits and perks!!

We look forward to having you join our team and being a part of our mission

SUMMARY

This position is our guest's first point of contact and is engaging, yet professional and will ensure persons entering the facility meet the policy guidelines authorizing entry.

ESSENTIAL JOB FUNCTIONS

• Maintain a continual presence at the assigned entry/exit, providing friendly and efficient service to customers and co-workers as well as deterring inappropriate behavior.
• Use effective customer service/interpersonal skills at all times.
• Greet guests with a friendly and welcoming attitude at all times and thanks them upon leaving the property.
• Carefully checks for valid ID's at the door when a potential guest gives the appearance that they may not meet the age requirement to ensure our guests on the gaming floor are of legal age to game.
• Be mentally alert and aware of surroundings at all times with quick response times to customer situations.
• Ensure no unpermitted items enter the facility: outside beverages, coolers, etc.
• Engage management for any guest issue or complaint.
• Properly interact with and manage intoxicated or unruly guests until Security Asset Officer/management arrives.
• Adhere to grooming and dress code standards.
• Other duties as assigned by supervisor.

OTHER NECESSARY SKILLS AND ABILITIES

Must have excellent customer service, interpersonal and communication skills both verbal and written. Requires general computer and data entry skills. Must be a team player with a positive attitude. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality. Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information.

EDUCATION / EXPERIENCE

Must be at least 18 years old. Requires a pleasant personality, tact and the ability to work with the public. Requires excellent customer service and interpersonal skills.

EQUIPMENT TO BE USED

Including but not limited to security radio.

TYPICAL PHYSICAL DEMANDS

May be required to lift up to 10 lbs. and be able to stand and/or walk for moderate periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.

TYPICAL MENTAL DEMANDS

Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to deal with large crowds and occasional upset employees, vendors or guests.

WORKING CONDITIONS

Must be able and willing to work in inclement weather, a crowded, loud environment. Must be able to handle being under constant surveillance. Required to work in close proximity to employees and guests. Must practice all safety policies, procedures and standards.

COMMENTS

Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment. Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.