Housekeeper

About Us
Located in the heart of downtown Cleveland, the historic Hotel Cleveland, a Marriott Autograph Collection property, offers 491 newly renovated guest rooms and exceptional service. We are seeking dedicated and detail-oriented Housekeepers to join our housekeeping team and ensure every guest enjoys a clean, comfortable, and memorable stay.

Position Summary
The Housekeeper is responsible for cleaning and maintaining guest rooms, hallways, and public spaces according to Marriott and Hotel Cleveland standards. This role plays a vital part in providing a positive guest experience through exceptional cleanliness, attention to detail, and professional service.

Essential Job Functions

• Clean assigned guest rooms, including making beds, changing linens, dusting, vacuuming, mopping, and cleaning bathrooms.

• Replace and replenish towels, linens, guest supplies, and amenities.

• Ensure all assigned areas meet established cleanliness and presentation standards.

• Report any maintenance issues, damaged items, or safety hazards to the supervisor immediately.

• Follow proper procedures for the use and storage of cleaning chemicals and equipment.

• Maintain housekeeping carts, storage rooms, and supply areas in a neat and organized manner.

• Adhere to safety and security procedures to ensure the wellbeing of guests and team members.

• Respond to guest requests promptly and courteously.

• Assist in cleaning public areas when necessary.

Qualifications

• Previous housekeeping or cleaning experience preferred, but not required – training will be provided.

• Strong attention to detail and ability to work independently.

• Ability to stand, walk, push, pull, and lift moderate weights for extended periods.

• Flexibility to work weekends, holidays, and varying shifts.

• Positive attitude and commitment to providing excellent guest service.