Receptionist

MISSION IMPACT: All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The receptionist manages incoming calls, emails, and inquiries, directing them to the appropriate departments or individuals. This role will greet visitors and ensure a welcoming atmosphere in the office.

RESPONSIBILITIES:

• • Welcome and direct guests, clients, and visitors as they arrive at the office or reception area to the appropriate person or department.
• • Manage incoming calls, take messages, and transfer calls to the appropriate staff member.
• • Sort and distribute mail, emails, and packages to the relevant recipients.
• • Coordinate appointments and meetings, calendars, and arrange conference rooms.

• -Perform various administrative tasks such as filing, photocopying, data entry, and maintaining records.

• -Assist clients or callers by providing information about the agency, its services, and its personnel.

• -Keep the reception area tidy and organized, ensure magazines and brochures are stocked, and arrange seating for visitors.

• -Other duties as assigned.

REQUIREMENTS:

• -HS diploma or equivalent

• -Intermediate mastery of business applications and productivity suites

• -Demonstrates resilience, awareness and self-regulation in navigating challenges, conflict and obstacles/barriers.

• -Thrives in a diverse and multicultural environment; works with cross-functional teams to develop and implement strategies to enhance end-user experiences throughout the service lifecycle

• -Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations

• -Successfully completes tasks in a moderately noisy environment

• Interacts with others and performs tasks in-person and through the use of technology, with long periods of stationary activity and minimal periods of increased physical activity

• -Moves equipment/materials weighing up to 25 pounds

• -Travels between worksites occasionally

• -Works in a variety of settings, including and not limited to LCSNW office locations, partner agency and community-based settings and faith-based settings such as churches

• -Meets LCSNW criminal background clearance requirements and other job-relevant clearances as required by the State or program

ROLE(S): Role-specific expectations for this job are outlined as follows:

• Team Member. All LCSNW team members are responsible for upholding and encouraging LCSNW values: compassion, integrity, interdependence, inclusion and stewardship; communicating openly and effectively; building collaborative relationships in balance with working independently; and strictly adhering to confidentiality and HIPAA standards.

The Perks: We offer a full benefits package with options for medical, dental, prescription and vision coverage; employer-paid short and long-term disability, as well as life insurance. Vacation includes up to 2 weeks in the first year. Up to 2 weeks of Sick leave for you or to take care of your immediate family (based on hours worked). 12 Paid Holidays plus 2 Floating Holidays each year. A 403(b) Retirement plan, with employer matching after meeting eligibility requirements. Our Employee Assistance Program (EAP) is designed to help and support you. Staff potentially eligible for Student Loan Forgiveness program as a 501(c) 3 employer.