Bilingual Customer Service Specialist

Bilingual Customer Service Representative (English/Spanish) Schedule: Training: First 2-3 weeks, Monday-Friday, 9:00 AM - 1:00 PM Regular Schedule (post-training): Monday-Friday, 9:00 AM - 6:00 PM Training: First 2-3 weeks, Monday-Friday, 9:00 AM - 1:00 PM Regular Schedule (post-training): Monday-Friday, 9:00 AM - 6:00 PM Position Overview: We are seeking a detail-oriented and proactive Bilingual Customer Service Representative who can thrive both independently and as part of a team. The ideal candidate will have strong communication skills in both English and Spanish, be comfortable taking initiative, and excel at multitasking in a fast-paced environment. Key Responsibilities (include but are not limited to): Greeting visitors in a professional and friendly manner Working independently and collaboratively to achieve team goals Taking control of situations and resolving issues promptly when needed Collecting necessary paperwork from drivers Filing and scanning driver paperwork daily Tracking and communicating with drivers throughout the day Sending mid-day and end-of-day reports via email Monitoring and responding to emails in a timely manner Assisting drivers with questions and ensuring equipment functions properly Coordinating with the technical support team regarding issues that require assistance Notifying stores and clients of driver delays or issues via phone and email Preparing paperwork, reporting returns, and scheduling pickups Providing additional support as needed Greeting visitors in a professional and friendly manner Working independently and collaboratively to achieve team goals Taking control of situations and resolving issues promptly when needed Collecting necessary paperwork from drivers Filing and scanning driver paperwork daily Tracking and communicating with drivers throughout the day Sending mid-day and end-of-day reports via email Monitoring and responding to emails in a timely manner Assisting drivers with questions and ensuring equipment functions properly Coordinating with the technical support team regarding issues that require assistance Notifying stores and clients of driver delays or issues via phone and email Preparing paperwork, reporting returns, and scheduling pickups Providing additional support as needed Qualifications: Bilingual (English/Spanish) - Required Strong organizational and communication skills Ability to manage multiple tasks efficiently Comfortable using email and basic office technology Problem-solving mindset with a focus on customer satisfaction Bilingual (English/Spanish) - Required Strong organizational and communication skills Ability to manage multiple tasks efficiently Comfortable using email and basic office technology Problem-solving mindset with a focus on customer satisfaction IND1 Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.