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Senior Conference Service Manager
Hotel Commonwealth
500 Commonwealth Avenue
Boston, MA 02215
Hotel with 245 Rooms
Managed By Sage Hospitality Group
Compensation: $65,000 to $75,000 per year, Full-Time
Why us?
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guests story is unique, and so is the way we serve them. Our approach isnt scripted, printed, or tucked away in a handbookits woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; its how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Bostonits vibrancy, quirks, and endless energywith our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a roleits a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments well be proud of long after theyve checked out.
Job Overview
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.
Responsibilities
Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Follow up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
One to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
Requires knowledge of computer equipment.
Requires compiling facts and figures in accordance with established procedures.
Supervisory skills needed.
Communication skills required to provide information and associated services to hotel management and guests.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent vision necessary to view set-ups.
Excellent speech communication skills required for verbal interaction with guests and associates.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
Mobility - ability to service clients on a moment notice, variable distances.
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
Environment
Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.
Benefits
The Perks:
Sage Hotel & Restaurant Discounts across the US
Medical, Vision, & Dental Insurance
Vibrant Urban Location close to public transportation
Complimentary Shift Meal
Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Salary
USD $65,000.00 - USD $75,000.00 /Hr.
Posted August 15, 2025
42
Hotel Commonwealth
Unscripted Honest Hospitality
At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly of service' to them - it's a guest-changing philosophy that doesn't live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service. And it has earned Hotel Commonwealth the distinction of being Boston's most beloved hotel on Trip Advisor for three consecutive years.
Incredible Comfort
To say our guest rooms are generously sized only tells part of the story. Light drenched and eminently livable, each of our luxury guest rooms are designed to let you function well and sleep even better. Live large in an expansive modern living space appointed with every amenity and convenience for a productive and pleasurable stay. Luxuriate in the comfort of knowing we've thought of that, whatever it may be. Relax, our exceptional dining options, stylish lounge, concierge service, retail boutique and fitness center are all conveniently on-site. What a delightful surprise it all can be.
Food with a following
The iconic restaurants at Hotel Commonwealth are known for food that is so good, even the locals are loyal. In a restaurant town, that's a heady compliment. Eastern Standard is quite literally the heart that keeps Kenmore Square pumping. That we can exquisitely scale our art to everything from in-room dining to conference catering is even more remarkable.
Nationally-recognized for our award-winning cocktail program, our dining options are just as impressive and span the gamut of everything from a burger to our daily offal. Community sourcing is a key ingredient here at Hotel Commonwealth, and a way to bring the freshest, most flavorful dishes to our menus and to our guests. Of course our chefs love to surprise and delight, but never at the expense of delivering honestly good food.
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Employer Login
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Post a Job
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Search 8,149 current hospitality jobs
what
where
Senior Conference Service Manager
Hotel Commonwealth
500 Commonwealth Avenue
Boston, MA 02215
Hotel with 245 Rooms
Managed By Sage Hospitality Group
Compensation: $65,000 to $75,000 per year, Full-Time
Why us?
At Hotel Commonwealth, nestled in the heart of Fenway, we start with a simple belief: every guests story is unique, and so is the way we serve them. Our approach isnt scripted, printed, or tucked away in a handbookits woven into the DNA of who we are. Here, unscripted hospitality is more than a phrase; its how we turn every interaction into something memorable, authentic, and entirely our own.
From our stylish rooms and extraordinary suites to the coveted views of Fenway Park, every corner of our hotel radiates legendary urban charm. We invite you to share your love for Bostonits vibrancy, quirks, and endless energywith our guests. Our team thrives on details, delights in exceeding expectations, and takes pride in being unmatched hosts to travelers from across the globe.
This is more than just a roleits a chance to bring fresh perspective, creative flair, and new ideas to an already celebrated hotel. Together, we create experiences guests will never forget, and moments well be proud of long after theyve checked out.
Job Overview
Plan, organize and manage the in house details for large group and convention booking (e.g. Guest rooms, menus, set-up, etc.) Participate in negotiating meetings/functions, rooms, rates and all related requirements. Ensure maximization of room and meeting space, revenues, and profits while delivering a quality product. Focus on execution of all aspects of event planning including coordination from the signing of a group contract forward, VIP needs, amenities, group resumes, and rooming lists.
Responsibilities
Responsible for the management and planning of meetings/conventions and related activities.
Attends Banquet Event Order (BEO) and staff meetings and perform as a team leader for all hotel department staff participating in the event delivery process.
Achieve a minimum of 90% of productivity goals and 100% of activity goals, as established by management.
Coordination of all group business as developed by the sales manager. Contact and appropriately follow-up on all signed/contracted business within 5 working days. Determination and coordination of all event planning needs.
Maintain well documented, accurate, organized and up to date file management in order to serve client and the employer in the most expedient, organized and knowledgeable manner.
Develop customer profiles and maintains an effective trace system including trace dates and references resulting in superior account service and increased revenues.
Develops strong customer relationships through appropriate client communication and the use of professional, courteous and ethical interpersonal interaction.
Follow up on all client needs and inquiries in an efficient and expedient manner.
Focuses on revenue-generating activity and maximizes selling time through retaining accounts/clients, maximizing account yield opportunities and sales effectiveness.
Detail, up-sell and detail the program with the client including; verification and modification of space requirements, audio-visual, times, equipment, menus, themes/decorations, etc. Prepare the appropriate resumes and paperwork to ensure quality service.
Manage function details and related activities to ensure that program requirements are satisfied. Anticipate and handle customer complaints and/or problems to ensure quality product delivery, customer satisfaction and repeat business.
Oversees all billing details for hotel groups to include processing of deposits, direct bill applications, credit card authorizations and coordination with accounting.
Improve hotel convention services' products through; (a) participate in the development of new sales tools and systems, (b) participate in the analysis of the strengths and weakness of our competitions product, and (c) analysis, understanding, and satisfaction of our customers needs.
Monitor and control individual client event budgets and details to maximize revenues and minimize expenses while ensuring delivery of a quality product.
Attend and lead pre conference meetings as needed. Coordinate the pre-con between the client and hotel staff and review the details of the BEO with all parties.
Close out all groups to include pickup in sales system (Delphi) and commission owed, including processing with accounting.
Qualifications
Education/Formal Training
More than two years of post high school education.
Experience
One to two full years of employment in a related position with this company or other organization(s).
Knowledge/Skills
Requires a working knowledge of banquet/catering food and beverage services, policies or operations.
Requires knowledge of computer equipment.
Requires compiling facts and figures in accordance with established procedures.
Supervisory skills needed.
Communication skills required to provide information and associated services to hotel management and guests.
Excellent hearing necessary for verbal interaction with guests and associates.
Excellent vision necessary to view set-ups.
Excellent speech communication skills required for verbal interaction with guests and associates.
Physical Demands
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Lifting, pushing, pulling and carrying tables, chairs, boxes (50 lb. maximum) occasionally.
Bending/kneeling required for taping down cords, skirting tables, picking up floor after function occasionally.
Mobility - ability to service clients on a moment notice, variable distances.
Continuous standing required for function observation, client site inspections (one hour minimum to four hours maximum). Climbing stairs of approximately 55 steps 3-5% of 10 hours daily.
Environment
Inside 95% of 10 hour day. Outside 5% of 10 hour day. Temperatures - extreme summer heat of 95 degrees and above, and winter cold.
Benefits
The Perks:
Sage Hotel & Restaurant Discounts across the US
Medical, Vision, & Dental Insurance
Vibrant Urban Location close to public transportation
Complimentary Shift Meal
Perq Program with MBTA
At Sage we create a culture of belonging. Our team members serve with creativity, and passion. Sage associates execute unforgettable experiences and take pride in our communities. We set new standards in hospitality.
Salary
USD $65,000.00 - USD $75,000.00 /Hr.
Posted August 15, 2025
42
Hotel Commonwealth
Unscripted Honest Hospitality
At Hotel Commonwealth, we begin with a simple premise. We take cues from each guest to help define how we can be distinctly of service' to them - it's a guest-changing philosophy that doesn't live in a manual, but rather within the DNA of our brand. Unscripted hospitality plays out daily in all we do. It empowers our employees to provide incomparable, authentic service. And it has earned Hotel Commonwealth the distinction of being Boston's most beloved hotel on Trip Advisor for three consecutive years.
Incredible Comfort
To say our guest rooms are generously sized only tells part of the story. Light drenched and eminently livable, each of our luxury guest rooms are designed to let you function well and sleep even better. Live large in an expansive modern living space appointed with every amenity and convenience for a productive and pleasurable stay. Luxuriate in the comfort of knowing we've thought of that, whatever it may be. Relax, our exceptional dining options, stylish lounge, concierge service, retail boutique and fitness center are all conveniently on-site. What a delightful surprise it all can be.
Food with a following
The iconic restaurants at Hotel Commonwealth are known for food that is so good, even the locals are loyal. In a restaurant town, that's a heady compliment. Eastern Standard is quite literally the heart that keeps Kenmore Square pumping. That we can exquisitely scale our art to everything from in-room dining to conference catering is even more remarkable.
Nationally-recognized for our award-winning cocktail program, our dining options are just as impressive and span the gamut of everything from a burger to our daily offal. Community sourcing is a key ingredient here at Hotel Commonwealth, and a way to bring the freshest, most flavorful dishes to our menus and to our guests. Of course our chefs love to surprise and delight, but never at the expense of delivering honestly good food.
Job ID: 489575953
Originally Posted on: 8/15/2025
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