Guest Service Agent

Guest Service Agent Residence Inn Franklin Cool Springs

2009 Meridian Boulevard

Franklin, TN 37067

Extended Stay

Managed By Chartwell Hospitality

Full-Time

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.

Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.

Familiar with property security and key control procedures, as well as, fire safety procedures.

Completes paperwork necessary for front desk operation.

Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

Excellent verbal, comprehension, listening and problem solving skills

Adaptability

Report and accounting skills

Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear. Vision abilities required by this job include close vision to a computer screen.

Posted August 15, 2025

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Residence Inn Franklin Cool Springs

Extended-stay hotel in Franklin, TN, near I-65

Travel with confidence at the Residence Inn Franklin Cool Springs hotel off I-65, located just minutes from historic downtown Franklin, TN, and area attractions like Arrington Vineyards, FirstBank Amphitheater, and The Factory. Dining-in is simple with our spacious, apartment-style suites featuring fully-equipped kitchens. Unwind on the outdoor patio or use the large grill to barbeque a steak for dinner. After preparing a delicious meal or enjoying meal delivery, relax on the sleeper-sofa in your living area, and stay connected with our free WiFi. In the morning, enjoy our free buffet breakfast. Maintain your fitness routine by shooting hoops on our outdoor Sport Court, working out in the fitness center, swimming in the indoor pool, or by taking a long stroll on the sidewalks surrounding our hotel. Use our guest laundry or stop by CoolSprings Galleria for a quick shopping trip. Whether you're in town for weeks or just for a quick getaway, you'll have everything you need at Residence Inn Franklin Cool Springs.