Concierge

Kent Services is a family-owned security, technology and building services firm with a renowned history of delivering unparalleled services through our close to 2,000 employees who cover the entire continental US. We offer an array of careers that deliver a rewarding experience, great benefits and professional growth and development. We challenge our colleagues each step of the way and provide them with the tools to succeed and accomplish their personal and professional goals. Together, we can deliver the highest quality of service to each of our customers and put you on the career path you have been looking for.

State License B0001317

We are seeking a dedicated and personable Concierge to join our hospitality team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a memorable experience. As a Concierge, you will assist guests with various requests, from dining reservations to local attractions, while maintaining a welcoming atmosphere that reflects our commitment to hospitality.

State License: B0001317

Schedule : Afternoons & Overnights

Duties

• Greet guests warmly upon arrival and provide assistance with check-in and check-out processes.
• Respond promptly to guest inquiries and requests, ensuring their needs are met efficiently.
• Provide information about hotel amenities, services, and local attractions, enhancing the guest experience.
• Manage reservations for restaurants, transportation, and activities while maintaining accurate records.
• Handle guest complaints or concerns with professionalism and empathy, ensuring satisfactory resolutions.
• Collaborate with other hotel departments to ensure seamless guest services and operations.
• Maintain a clean and organized front desk area, adhering to hotel standards of presentation.
• Stay informed about local events and attractions to provide guests with up-to-date recommendations.

Requirements

• Strong customer service skills with a focus on guest relations and satisfaction.
• Excellent time management skills to handle multiple tasks efficiently in a fast-paced environment.
• Proficient phone etiquette for handling inquiries and reservations professionally.
• A background in restaurant services is an asset for assisting guests with dining options.
• Strong interpersonal skills with the ability to build rapport with guests from various backgrounds.
• A passion for hospitality and a commitment to providing outstanding service at all times. Join our team as a Concierge and play a vital role in creating unforgettable experiences for our guests!