Customer Service Specialist

The Account Specialist is primarily responsible for providing effective customer service, working with vendors, invoicing, and establishing working relationships with customers. The Account Specialist responds to customer issues, ensuring effective and long-term problem resolution while striving to meet or exceed customer expectations and satisfies Company objectives.Strong customer orientation:oProfessionally handle customer requests and respond timely to customer concerns; ensuring communication to other departments and stakeholders as required, and to ensure quick and effective resolution.oEnsure all required and/or requested information is presented to customers, DC management, and other department personnel timely and effectively. oPeriodically audit procedures to ensure customer service standards are being met. Elevate concerns or discrepancies in processes to Operations DirectorAccurately and timely process all invoicing for billing, customer orders, shipping documents, receiving documents, OS&D's, etc. This is including but not limited to computer entry, printing, proofing, dispersing, and filing according to established department policies and procedures. Maintain accurate and up-to-date records of customer procedures and profile documents. Ensure appropriate Fulcrum departments are trained on current policies and procedures; (e.g. Operations Managers, Safety and Compliance, addition Account Service personnel, Accounting)Develop understanding of supply chain and Fulcrum processes/procedures.Continually maintain a professional and courteous relationship with all customers both internal and external as well as with team members. Monitor inventory levels to ensure inventory coverage for current and future orders.Coordinate and assist in clerical aspect of physical inventories.Coordinate shipping between customer, consignee, distribution centers, etc.Maintain accurate inventory between books and floor balances through cycle count, reconciliation, and analysis.Operate efficiently and effectively the Company's and all other proprietary computer systems.Access the Company's and all other proprietary computer systems to receive and print various reports and/or outbound customer information required in the administration of accounts.Make data entries into the computer systems ensuring accuracy and completeness of information; retrieve and analyze data as required or requested.Complete and maintain all required records, reports, and documentation as per Fulcrum Logistics standards and processes, including any governing or auditing bodies.Maintain organized and up-to-date customer business files; daily maintenance of files is required. Skills Customer service, Billing, Invoicing, Sap, Data entry, accounts receivable, accounts payable, invoice processing, microsoft office, excel data entry, customer support, sales support, order entry, account management Top Skills Details Customer service,Billing,Invoicing Additional Skills & Qualifications Experience with excel and good customer service skills is required.SAP or any software order entry skills are a big plusAR / AP experience a huge plus, invoicing, managing relationships with vendors.A strong team player dedicated to a cooperative and collaborative working environmentThe ability to function in a fast-paced operation where timeliness is critical.Demonstrate a high degree of integrity, enthusiasm, and dependability; while also maintaining accuracy, attention to detail, and confidentiality.Ability to organize and prioritize job tasks, sometimes among timing conflicts.Establish professional, effective, and consistent communication with co-workers and teammates to carrying out job responsibilities.Demonstrate an aptitude toward math, and basic accounting and business concepts. Experience Level Entry Level